Fujitsu is the #1 IT Service Company in Japan and is ranked 7th globally. It has 80 years of rich history.
Fujitsu's Global Delivery Center in the Philippines is known as WeServ Systems International Inc. We are a subsidiary of Fujitsu Phils, Inc -- one of the country's leading ICT companies. WeServ was established in 1993 and has been operating in the Philippines for more than 27 years. In the present, we have 1500+ employees, operating 24x7, and has support services in 4 languages (Filipino, English, French, and Japanese). Our affiliation with ICT giant Fujitsu Limited Japan makes WeServ globally competent and an expert in the areas of business process, application, infrastructure, and service desk.
The Salesforce K1 Support Specialist is responsible for providing first-line technical support, data management, and report generation. This role involves resolving basic user inquiries, ensuring data accuracy, and generating standard reports. The ideal candidate will possess strong Salesforce knowledge and excellent communication skills, and be able to work effectively in a fast-paced environment.
Key Responsibilities:
- Data Quality Assurance: Actively monitor and maintain data quality within Salesforce, identifying and resolving inconsistencies.
- User Support: Provide first-level technical support to users, answering questions and resolving basic issues (Incoming salesforce helpdesk request)
- Reporting: Generate standard reports and dashboards to track key metrics and KPIs.
- User Satisfaction: Implement and manage a system to automatically send post-interaction surveys to users.
- Process Adherence: Ensure adherence to established processes and guidelines.
Knowledge Level 1 candidates should possess the following skills & experience:
- Salesforce Experience: At least one year of experience as a Salesforce user or super user, or experience with other CRM tools
- Technical Skills: Intermediate Excel skills
- Sales Ops Domain Knowledge: Understanding of sales and sales operations processes
- Communication Skills: Strong verbal and written communication skills
- Problem-Solving Skills: Ability to identify and resolve issues in a timely manner
- Customer Focus: Commitment to providing excellent customer service
- Must be on a legal working status
These Promises are designed to capture the essence of what makes Fujitsu a great place to work.
- Work your way: We provide you with the flexibility and autonomy to work in a way that suits your needs and preferences.
- Achieve together: We foster a collaborative and supportive culture where we can learn from each other and achieve great things together.
- Trusted to transform: We empower you to make a difference and take ownership of your work.
- Do the right thing: We are committed to ethical and sustainable practices and encourage you to do the same.
- Global reach, local impact: Our global network of expertise and technology empowers you to make a meaningful difference in your local community and beyond.
