Job Title: Salesforce Administrator
Job Type: Onsite
Timing: US Time Zone (EST)
- Please apply for the role if you have relevant experience for this role and fluent in English communication.
About the Role:
A Salesforce Administrator is responsible for managing and customizing a company's Salesforce platform to ensure that it meets the organization's specific needs and supports business objectives. The role includes a range of responsibilities related to configuration, data management, user support, and process optimization within the Salesforce ecosystem.
Key Responsibilities
- Salesforce Configuration and Customization: Customize and configure Salesforce to meet the specific needs of our sales and billing processes, including setting up custom objects, fields, workflows, and automation processes.
- User Training and Support: Provide ongoing training and support to Salesforce users, particularly in the area of billing processes and functionalities. Address inquiries, troubleshoot issues, and promote best practices to maximize productivity and accuracy in sales and billing operations.
- Data Management and Integrity: Implement and maintain data quality standards within Salesforce, ensuring accurate and reliable data for sales forecasting, billing, and financial reporting purposes. Develop and enforce data governance policies to maintain data integrity.
- Reporting and Analytics: Develop and maintain reports, dashboards, and metrics related to sales and billing activities to provide insights into financial performance, revenue forecasts, and billing efficiency. Utilize data analysis to identify trends, opportunities, and areas for improvement in sales and billing processes.
- Integration and Collaboration: Collaborate with IT and finance teams to integrate Salesforce with other systems and tools, such as accounting software and payment gateways, to ensure seamless data flow and process integration across the organization.
- Continuous Improvement: Stay updated on new Salesforce features and enhancements, evaluating their potential impact on our sales and billing processes and recommending updates or enhancements as needed to optimize Salesforce functionality.
