Salesforce Administrator

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead Salesforce enhancements to address user requirements and changing business needs, estimate project efforts and tracks progress.

• Design and build custom objects, create workflows and assignment rules, build and maintain customer portal and sites

• Lead user requirement sessions and document user requirements and system configuration

• Assist users with proactive best practices to enhance and increase their knowledge ofSalesforce.

• Drive and increase user adoption and ensure satisfaction, including delivering training and supportto users.

• Lead report and dashboard development efforts, monitor and maintain reporting libraries.

• Interface regularly with the sales team/technology department and provide quality SF.com end user support, delivery exceptional customer service

• Maintain user roles and profiles, security settings, access settings, and hierarchies to support organization structure.

• Perform data integrity and manipulation tasks such auditing and resolving data integrity issues, merging duplicate records and establishingownership of accounts and contacts in according to defined territories.

• Research new product releases, provide recommendations when necessary to enhance efficiency and productivity.

• Participate in the change management (release) process to develop and implement new applications and updates to existing applications

• Participate in the integration process with other enterprise systems

• Case management

• Support troubleshooting of system, process and data issues

QUALIFICATIONS:

• Bachelor's degree in business or technology field or equivalent work experience

• 2-4 years of hands-on experience administering and developing SF.com, strong understanding and experience in administering sales cloud offerings.

• Certified System Administrator, Advanced Certified System Administrator or Certified Salesforce Consultant is desirable

• Experienced data management and manipulation skills utilizing the Apex Data Loader or Demand Tools

• Self-motivated, detail-oriented and organized. Able to multitask, prioritize and manage timeeffectively, and have the propensity to handle urgent interruptions professionally.

• Able to effectively manage/prioritize complex tasks and projects.

• Strong sense of how Salesforce can be utilized to improve business processes and the bottomline.

• Experience interacting and supporting geographically dispersed clients/users, strong oral and written communication skills

• Must be very well organized and be able to handle and prioritize multiple simultaneous requests, flexible to meet changing priorities and challenges