As a Sales Trainer your role is to develop and deliver training programs to enhance the skills and knowledge of Travel Sales Agents. You will be responsible for creating training materials, conducting sessions, and evaluating the effectiveness of training initiatives. The goal is to ensure that the sales team is well-equipped with the necessary skills to excel in promoting and selling travel products.
Responsibilities
Working with the Training & Development Manager in taking ownership of the delivery of Basic Training including, but not limited to, mentoring, and assisting new hires.
Developing and delivering training modules under specified timelines adhering to organizational standards and legal regulations.
Conducting role-playing activities during New Hire Training to develop soft skills (e.g. negotiation, problem solving and effective communication), utilizing program-specific assessment criteria for measuring effectiveness of training.
Maintaining updated records of training curricula and material.
Facilitating floor & refresher trainings.
Identifying strengths and training needs of the trainees and provide feedback as deemed necessary as guided.
Motivating team through effective management, career development & implementation of reporting mechanisms
Performing Training Needs Analysis to support operations on their areas of improvement (AOIs).
Managing Training and Quality for assigned batch.
Keeping up to date on the process knowledge through floor observations, calibrations, and Quality updates.
Continuing to do outreaches during non-training days as guided.
Completing training-related reports/trackers. Analysis of reports including process dashboards, team performance reports, initiating appropriate actions plans & initiate trainings.
Responsible for sharing all reports with the stakeholders in a timely manner.
Requirements
Proven experience in training and development, preferably in the travel or hospitality industry.
Strong understanding of travel products, sales techniques, and customer service principles.
Excellent communication and presentation skills.
Ability to motivate and engage learners.
Knowledge of training methodologies and adult learning principles.
Detail-oriented with strong organizational skills.
Proficiency in using training tools and technologies.
Compensation
Compensation package is based on demonstrated experience.
Engagement with a major international group.
Hands-on experience with industry-defining innovative trends.
Unlimited professional development.
Monthly team-building events.
Participation in global projects for interested professionals.
Modern office with all facilities and relaxation areas, located in one of the best and most advanced business areas in BGC, Taguig City.
With us you will:
Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.
Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring.
Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders.
Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, vaccination days in the office, and much more.
Get treated with delicacies at the office with supply of fresh fruit and delicious coffee.
Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations.
Work from a spacious, modern, and well-equipped offices.
