Sales Support Consultant - Oshana Mall branch (Ongwediva)
Requisition Number: 136039
Closing Date: 25 September 2024
Job Purpose
Providing operational support to the sales team including assisting with risk management of client portfolio. To provide information, guidance as well as answer clients queries / requests and deliver superior client service and refer cross sell opportunities. To mitigate risk and contribute towards the achievement of Nedbank's strategic objectives.
Job Responsibilities
- Providing operational support to the sales team, including assistance with risk management of client portfolio.
- Attending to all routine and administration matters relevant to a portfolio of clients.
- Ensure that clients are kept up to date with bank related changes influencing them.
- Understand and able to market transactional product as well as identify cross-sell opportunities.
- Assist the sales team in the Acquisition of new customers.
- Marketing of the Banks products and services to existing as well as prospective clients.
- Deliver world class benchmarked customer service.
- Compilation and maintenance of action plans to increase banking sales.
- Meeting / exceed monthly set targets.
- Ad hoc duties
Essential Abilities
- Sound experience in all aspects of sales and banking.
- Good administration and marketing skills.
- Must be self-confident and have good interpersonal skills.
- Must be a self-starter.
- Ability to work under pressure, team oriented and a flexible approach.
- Customer service driven.
- Good problem-solving skills.
Qualifications And Experience Requirements
- Grade 12 (25 points) original certified copy and a relevant Diploma or Degree
- 2 3 years in a customer service / sales environment in a financial institution
- Computer literate (MS Word, MS Excel, MS PowerPoint).
- Sound experience in all aspects of sales administration and banking in general.
- Understanding of banking environment (products, processes systems and mechanism).
- Must be customer service oriented with excellent interpersonal and communication skills.
- Must have a high degree of self-confidence, be able to work independently and must be a self-starter.
- Code of Conduct
Technical / Professional Knowledge
- Customer service principles
- Relevant product knowledge
- Client service management
- Client service principles
- Cluster Specific Operational Knowledge
- Governance, Risk and Controls
Behavioural Competencies
- Building Customer Loyalty
- Applied Learning
- Work Standards
- Communication
- Managing Work
- Stress Tolerance
For any assistance or more info please contact the Nedbank Recruiting Team
Namibia
