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The Sales Support Administrator is responsible for providing day-to-day operational support to both internal and external customers. This role partners closely with Accounting, Sales and Client services to provide operational support and ensure customer orders are fulfilled efficiently and accurately.
Accountabilities:
The primary purpose of this position, also known as Fulfillment Associate, is to consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for key products, and providing professional communication with internal and external customers.
Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing and account maintenance in accordance with established business rules.
Effectively communicate with internal customers (i.e., Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationships among different teams
Provide invoice copies, contracts, orders and other customer information from the Fulfillment systems to Sales and/or customer upon request
Qualifications:
At least 2 years of experience in Back-office role (Order Fulfillment and Billing)
Bachelors degree holder
Good written and verbal and interpersonal communication skills in English
Intermediate in using MS Office applications
CRM or Salesforce experience is a plus
Critical and analytical thinker
Knowledge on continuous improvement (project initiated, certification) or L6S principles
Has a team player mindset with innovative ideas and strong attention to detail
Work effectively in a team environment.
Commitment to providing resolution to customer issues on the first pass
Located near site (Iloilo Megaworld Blvd)
Why join us
Date Posted: 19/06/2024
Job ID: 82261139
