Sales & Software Support Consultant

Discover a New Path in Tourism & Software Support!

Step into an exciting, fast-paced role that blends customer care with technical expertise in the tourism and holiday parks industry. Take your career global without leaving home, and make your mark with every customer interaction. Here's your chance to bring Australian vacation dreams to life-one call at a time!

Job Overview

Employment type: Full-time

Shift: Day Shift, Mon - Fri, 06:00 AM - 03:00 PM (Fixed weekends off)

Work setup: Hybrid, Makati

Salary: PHP 40,000 to PHP 80,000

Perks: Day 1 HMO, Above-market salary, Global exposure

Job Description

As a Sales & Software Support Consultant, you will be the first point of contact for clients, handling booking management, offering software support, and providing training. You'll also assist in setting up new accounts, ensure optimal platform performance, and contribute to a positive, productive work environment. Every day, you'll help customers and clients get the most out of their experience with us.

Your Daily Tasks

• Be the voice and face for clients needing support or assistance.
  
• Deliver quality booking management support to all platform users.
  
• Offer technical support across a full software suite.
  
• Assist in setup, activation, and management of new and existing client accounts.
  
• Conduct online and telephone training for clients.
  
• Utilize problem-solving techniques to handle issues before escalation.
  
• Meet daily targets while maintaining high customer service standards.
  
• Maintain punctuality, reliability, and a friendly attitude at all times.
  
• Complete additional admin or financial tasks as needed.
  
• Monitor system performance and inform clients on new enhancements.
  
• Leverage predefined replies for efficient communication.
  

Requirements

The Qualifications We Seek

• Previous experience working with booking systems and/or software platforms (preferred)
  
• Knowledge and exposure to the Australian tourism industry
  
• Ability to thrive in a fast-paced environment and demonstrate resilience daily
  
• Passion and drive to deliver exceptional customer service consistently
  
• Strong computer literacy skills
  
• Proficiency in using key questioning techniques to achieve suitable outcomes for the organization and clients
  
• Excellent phone manner with proven ability to resolve or de-escalate conflicts and complaints
  
• Capacity to take initiative and work independently
  

Benefits

Exciting Perks Await!

• Day 1 HMO coverage
  
• Competitive salary package
  
• Hybrid work arrangement
  
• Day shift with fixed weekends off
  
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
  
• 24/7 free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  
• Employee referral incentives across the organization
  
• Comprehensive government and Emapta benefits
  
• 20 annual leaves (including 5 credits convertible to cash)
  
• Fun employee engagement activities
  
• Mentorship and exposure to global leaders
  
• Career growth and global opportunities
  
• Diverse and supportive work environment
  

About the Client

Explore the World with Australia's Premier Holiday Parks!

Our client, Australia's largest owner and operator of lifestyle holiday parks, offers unparalleled accommodations across 85 breathtaking locations. From national parks to waterfront retreats, their high-performing team in Adelaide delivers memorable experiences for guests across the country. They foster a culture of adaptability and joy, inviting enthusiastic professionals to join their journey and help travelers discover what matters most.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where stability and growth shape your career. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of competitive compensation, recognition for your contributions, and a positive culture that celebrates innovation and collaboration.

With a diverse roster of international clients and a stable career foundation, Emapta empowers you to reach new heights in a supportive, inclusive environment. Join us, and create a better future with premium global opportunities. #EmaptaExperience