The Sales Service Delivery Manager is responsible for ensuring seamless collaboration between the sales and service delivery teams to deliver exceptional customer experiences. This role requires a strong understanding of both sales and service operations, as well as the ability to build and maintain relationships with clients and internal stakeholders.
What does a day in the life of a Sales Service Delivery Manager look like
- Recruit, hire, train, and develop a high-performing team of sales coaches.
- Provide ongoing coaching, mentorship, and performance feedback to sales coaches.
- Set and monitor performance goals for sales coaches and hold them accountable for achieving results.
- Ensure sales coaches are trained and equipped with the latest coaching methodologies and best practices.
- Provide guidance and support to sales coaches on coaching techniques, performance reviews, and feedback delivery.
- Monitor and evaluate the effectiveness of coaching programs and make necessary adjustments.
- Collaborate with sales leaders to identify areas for improvement in sales performance and develop targeted coaching initiatives.
- Work closely with sales coaches to identify and address the development needs of individual sales representatives.
- Track and analyze sales performance data to measure the impact of coaching programs.
- Ensure sales coaches have access to the necessary resources, tools, and training materials to support their coaching efforts.
- Collaborate with sales enablement teams to develop and deliver sales training programs.
- Stay updated on industry trends and best practices in sales and coaching.
- Develop and implement performance management processes for sales coaches, including performance reviews and goal setting.
- Provide feedback and coaching to sales coaches on their performance and development.
- Identify and address any performance issues within the sales coach team.
- Develop and implement sales strategies for SaaS products or similar LOBs.
- Create sales playbooks, sequences, and outreach strategies to drive pipeline generation and conversion.
- Analyze sales data to identify trends and opportunities for improvement.
- Collaborate with sales leaders to develop and execute sales initiatives.
- Create and manage sales compensation plans that align with company objectives and motivate sales teams.
- Analyze sales performance data to evaluate the effectiveness of compensation structures.
- Collaborate with finance and HR to ensure compensation plans are fair, equitable, and compliant.
- Build and maintain strong relationships with internal stakeholders, including sales, service delivery, and RevOps.
- Facilitate cross-functional collaboration to ensure alignment and support for sales and service initiatives.
- Perform other duties as assigned
What are the required qualifications of a Sales Service Delivery Manager
- Bachelor's degree in business, marketing, or a related field preferred.
- 5 or more years of experience in sales or service delivery, with a strong understanding of both functions.
- Experience managing and coordinating cross-functional teams.
- Proven track record of delivering exceptional customer service.
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical skills.
- Ability to build and maintain strong relationships.
- Strong organizational and time management skills.
- Proficiency in using CRM and service management tools.
- Must be amenable to work on a night shift.
- Must be willing to work a hybrid setup at our Clark, Pampanga office
Ninja Perks and Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
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