Sales Operations Coordinator

Sales Operations Coordinator

With a focus on simplicity and sustainability, ShipServ's vision is to transform maritime trade by becoming the trusted starting point for every purchase order. The company is committed to facilitating seamless and streamlined trading through its market-leading digital solutions, empowering businesses to thrive in a connected and sustainable trade ecosystem.

ShipServ has built the largest maritime ecosystem at the forefront of industry transformation, connecting a vast network of trusted partners. Every day, its platform processes a high volume of transactions, providing ShipServ with a wealth of transactional insights and allowing the company to leverage cutting-edge technologies to drive sustainable progress.

ShipServ is dedicated to supporting its customers on their journey towards excellence in the maritime industry and catalysing positive change. In 2023, ShipServ facilitates $6bn of global maritime trade and has 300 buyers and 50,000 supplier profiles on the platform.

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GLOBAL AND GROWING

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At ShipServ, part of the Marcura Group, we have:

• 800+ customers in 53 countries
• 1000+ global team members
• 20+ years experience specialising in the maritime industry

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THE ROLE SALES OPERATIONS COORDINATOR

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We're seeking a Sales Operations Coordinator with at least 3 years experience in this role.

In this role, we expect you to support the Sales teams: the admin and operational aspect of their tasks. The role will involve close coordination between the sales team and other operations teams within ShipServ.

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RESPONSIBILITIES & DUTIES:

Accurate generation of reports of the following:

• Buyer KPIs
• MAN KPIs
• Vessel Activity
• Supplier Onboarding Status
• Trade Adoption
• Product Roadmap
• Other reports that may be needed from time to time

Assist/provide Demo Support

Monitor and take accountability over all supplier contracts, including

• ensuring that all ShipServ supplier contracts comply with the most updated terms and conditions
• All suppliers are notified within the prescribed period of upcoming renewals and/or changes/revisions to existing contracts
• All new/updated contracts bear the correct terms and conditions and are uploaded into the system in a timely manner
• Deactivate inactive contracts
• Put in place process improvements to ensure proper contract management and overview

Coordinate closely with Finance to:

• Monitor billings for suppliers with nonstandard terms and conditions
• Follow-up escalated open invoices
• Calculate individual sales performance versus commission and SPIFF
• Prepare commission calculations for the Sales Team

Conduct proactive service monitoring via Salesforce

Understand status of product enhancement requests by customers and communicate with internal teams for more seamless coordination.

Other tasks that may be assigned that are related to the role

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ABOUT YOU

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MUST HAVE:

• Minimum of three years of relevant experience as a Sales Operations Coordinator or similar role in a similar industry
• At least 3 years relevant experience in supporting a Sales Operations Team
• Literate in the use of IT systems like ERP and other SaaS related applications
• Experience in KPI monitoring
• Advanced computer skills on MS Office (particularly with Excel),
• Good understanding of cloud-based dashboard reporting tools like Salesforce and Power BI

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DIVERSITY AND INCLUSION

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We're 100% committed to preserving our culture of inclusion and diversity.

We're all different. This makes us stronger as a company and helps to ensure we serve our diverse customers in the best possible way. We're committed to hiring the best people for the jobs we have. And then making sure they're happy and can prosper.

We've made good progress already on gender diversity, a particular issue in the shipping industry. We welcome applications from people with disabilities, who may appreciate the flexibility of Marcura's remote excellence policy (work from home).