Sales Operations Coordinator III

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

To perform this job successfully an individual must be able to perform the following.

- Basic understanding of business acumen and targets Understanding of company's key financial requirements.

- Advanced Order Management Process Knowledge of the entire order processing system, from receiving orders up to logging the accounts receivables against the raised orders, including follow-throughs of unsettled invoices.

- Advanced Customer Knowledge - Understanding of the customers needs based on their company directives and business needs.

- Advanced Product Knowledge - Understanding of restaurant equipment and needs specific to the Foodservice industry.

- Advanced analysis and critical thinking with risk assessment - Understanding checkpoints in placed to support business targets, initiate discussion to resolve potential issues that may result to deviation from company goals.

- Difficult problem solving and decision making - Identifying problems, brainstorming and analyze answers, implementing the best solutions, and being able to make choices at each step of the problem-solving process.

- Advanced project management - Effectively coordinating a project from start to finish.

- Basic knowledge of government rules affecting the business such as PEZA, Bureau of Customs, BIR for VAT, etc.

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  Business Process Management

  
  
  
  
  
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    Ensures compliance with the entire order/service cycle by acquiring in-depth information on customer requirements

    
    
  
  
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    Able to recommend intelligent/practical solutions when problem arises to achieve or exceed customer satisfaction and for the continuous improvement of the Department

    
    
  
  
  
  


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  Order Management

  
  
  
  
  
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    Prepares sales order based on purchase order received from the customer through the Market Manager

    
    
  
  
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    Manages order entries with POs in the ERP system, coordinates with Purchasing and production for materials and resource planning. Feedback to External Sales team regarding operations commitment.

    
    
  
  
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    Provides regular and periodic updates on projects thru the POD system and to Market Managers on project/order status, routine correspondence, and other needed reports needed by the customer

    
    
  
  
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    Effectively manages the invoicing, payments and collection monitoring, payment terms, credit processes, rebates, and cost charging

    
    
  
  
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    Handles customer complaints favorably; makes recommendation and plans on how to resolve identified customer service issues in coordination with External Sales, Engineering and After Sales Team/QA Teams.

    
    
  
  
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    Manages Market Managers/External Sales to ensure compliance with internal policies and procedures including implementation of internal agreement on PO management, payment terms execution and production planning

    
    
  
  
  
  


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  Team and Customer Management

  
  
  
  
  
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    Carries out supervision or leads work responsibility by initiating significant Interaction and coordination with internal departments as regards projects, revision and issues or concerns

    
    
  
  
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    Ensure high customer satisfaction and excellent customer relations

    
    
  
  
  
  

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  Bachelor's degree in business courses or any related courses

  
  


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  Years of total working experience: 3-7 years of experience

  
  


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  Years of relevant working experience: At least 3 years experience in Sales Operations engaging with people at all levels and customers.

  
  


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  Able to work in a fast paced, multi-tasked, interrupted environment.

  
  


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  Advanced Microsoft Office skills preferred.

  
  


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  Attention to detail and accuracy.

  
  

Rachel Aguilera

HR Manager

[Confidential Information]

For more information see:www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.