Brief Description and Purpose of the Position Responsible for nurturing and growing relationships with our clients to drive customer satisfaction, retention, and revenue growth. You will serve as the primary point of contact for assigned accounts, understanding their business needs, and acting as a liaison between the client and internal teams. Your role will involve developing strategic account plans, identifying upsell and cross-sell opportunities, and ensuring the successful delivery of products or services to meet client expectations
Workforce Management - Ensuring that the team is effectively utilized, motivated, and equipped to meet business objectives
- Critical Thinking - Navigate complex client relationships, negotiate contracts, and develop strategic solutions to meet client needs
Planning and Organizing - Effectively manage client relationships, meet sales targets, and drive business growth- Customer Focus - Serve as the primary point of contact between the company and its clients
Bachelor's degree in business administration, marketing, or a related field; MBA preferred- Proven track record of success in account management, customer success, or related roles, with a minimum of [X] years of experience.
Internal Process and procedures orientation
- Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients at all levels.
Strategic thinking and problem-solving abilities, with a focus on driving business results and delivering value to clients.- Excellent negotiation and influencing skills, with the ability to navigate complex client relationships and drive consensus.
Ability to manage multiple accounts and projects simultaneously, prioritizing tasks and deadlines effectively.
- Experience in the [industry/sector] is preferred, with knowledge of relevant products, services, and market dynamics.
Proficiency in CRM software, project management tools, and other relevant technologies
Job Types: Full-time, Permanent
Schedule:
Experience:- Sales and Account Management: 5 years (Required)
Logistics and Supply Chain: 5 years (Required)
* People Management: 5 years (Required)
