Sales Coach (BPO Local Account)Qualifications :
- College Degree of any course.
- Has at least 2 years related experience as Team Lead or Trainer.
- With strong exp handling Heavy Sales account.
- Must have handled Blended Campaign (Voice and Non Voice).
Key Responsibilities :
- Operational Planning : Plan daily and weekly activities, adjusting strategies to meet SLAs within budget constraints.
- Work Delegation : Delegate tasks, monitor progress, and coordinate departmental functions to meet client and operational deadlines.
- Process Management : Ensure processes are in place to meet productivity, quality, and record retention standards.
- Staff Evaluation : Evaluate staff performance, provide coaching, and orient them on project goals.
- Support : Assist staff with work-related questions and issues, address data inconsistencies, and gather missing information.
- Record Maintenance : Maintain records of completed work.
- Reporting : Create and send daily operations status reports to the Supervisor or Operations Manager.
Location : McKinley Taguig or Pasig City
Work Set-up : Onsite, Shifting Schedule
