Sales Associate is working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.
Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the store's sales goals.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features- Welcome customers to the store and answer their queries
Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
- Go the extra mile to drive sales
Maintain in-stock and presentable condition assigned areas- Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
Cross sell products- Handle returns of merchandise
Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
Comply with inventory control procedures- Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design)
Qualifications:- Proven work experience as a Retail Sales Associate, Sales Representative or similar role
Basic understanding of sales principles and customer service practices
Basic Math skills- Working knowledge of customer and market dynamics and requirements
Track record of over-achieving sales quota
- Hands-on experience with POS transactions
Familiarity with inventory procedures- Solid communication and interpersonal skills
A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
Availability to work flexible shifts
Job Type: Full-time
Benefits: Opportunities for promotion
Schedule:
Supplemental pay types:
Commission pay
Overtime pay
