About the Role: We are seeking a dedicated Customer Service Business Development Representative to join our team. This full-time position focuses on responding to incoming messages via email, text, and social media. The role is primarily for night shifts and weekends EST, making it ideal for candidates in the Philippines who can work mornings, weekends, and some holidays.
Responsibilities:
Engage with warm leads generated from our advertising and direct marketing efforts
Handle customer inquiries and support tickets through phone calls and messaging
Manage our lead magnet process and ensure timely follow-up
Assist in nurturing leads to transition them to sales executives
Maintain detailed records of customer interactions and transactions
Participate in training sessions and continuously update skills and knowledge
Benefits:
Internal promotion opportunities
Unlimited PTO
Comprehensive health, dental, vision, and life insurance
401k plan with access to a financial advisor
Premium subscription to Calm or gym credits
Competitive salary ranging from $8,000 to $30,000 per year
Qualifications:
Strong project management skills
Excellent written and spoken English
Confidence in working directly with clients
Proven communication experience
Attention to detail and ability to meet deadlines
Preferred Education and Experience:
Bachelor's degree in Communication, Business, or Marketing
Writing experience is a plus
Phone experience is a plus
Ability to manage multiple projects simultaneously
Why Otter PR: At Otter Public Relations, we have been rated the number one PR firm in Florida and recognized as a top firm in the US. Our team thrives in a supportive and friendly work environment, where we prioritize modern PR strategies that deliver real results for our clients. We take pride in our fun and diverse culture, promoting growth and development within our team. Our success is built on the dedication and positivity of our staff, and we are looking for individuals who share our commitment to excellence.
If you are passionate about customer service, lead nurturing, and want to grow your career in a dynamic and supportive atmosphere, we want to hear from you. Apply now and join our team's success!
Interest Areas:
Business-to-Business (B2B) Sales
High-Ticket Sales Strategies
Marketing Techniques and Strategies
Copywriting and Content Creation
Effective Communication Skills
Outreach and Engagement Methods
Customer Service Excellence
Appointment Setting and Scheduling
Project Management
Lead Magnet Management
