Sales and Support Specialist

Position Overview: The Sales and Support Specialist is responsible for providing comprehensive support to the sales team and ensuring a seamless customer experience. This role combines sales activities with customer support, aiming to drive sales growth while maintaining high levels of customer satisfaction.

• Responsibilities:

Assist the sales team in managing customer accounts and sales processes.

• Prepare and process sales orders, quotes, and invoices.

Coordinate with other departments to ensure timely delivery of products/services.

• Maintain accurate records of sales activities and customer interactions in the CRM system.

Generate sales reports and provide insights to the sales team.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Resolve customer issues and complaints, escalating to the appropriate department when necessary.

• Provide product information, pricing details, and technical support to customers.

Follow up with customers to ensure their satisfaction and identify potential upsell opportunities.

• Develop and maintain strong relationships with customers to foster loyalty and repeat business.

Work closely with the marketing team to support promotional activities and campaigns.

• Collaborate with the product development team to stay updated on new products and features.

Provide feedback to management on customer needs, market trends, and competitive activities.

• Qualifications:

Currently enrolled in a Bachelor's degree program, preferably in Business Administration, Marketing, or a related field.

• Strong communication and interpersonal skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to multitask and prioritize tasks effectively.

Detail-oriented with excellent organizational skills.

• Self-motivated and eager to learn.

Previous sales or customer service experience is a plus.

• Benefits:

Gain hands-on experience in sales operations and client management.

• Opportunity for mentorship and professional development.

Possibility of converting to a full-time position based on performance.

• Note: You will initially undergo a training period of 2-3 weeks, which will be unpaid. Once your position is confirmed, the amount for the training period will be adjusted in your payroll.

Job Type: Full-time

Pay: Php9,

• 90 - Php17,502.20 per month
  
  Benefits:
• Work from home

Application Question(s):

• How soon You can join with us(In days)

Can you work as per EST Time zone

• Are you ok for remote job location

Experience:

• Sales: 1 year (Required)

Language:

* English(Mandatory) (Required)