Sales and Distribution Coordinator (USA)

Key Responsibilities:

1. Coordinate sales activities and distribution logistics across the United States

2. Communicate about inventory levels, ie. Out of Stock, Discontinued, and oversee product allocation to different sales channels

3. Analyze sales data and prepare reporting to optimize distribution strategies by sharing with sales and distribution teams

4. Liaise between sales teams, warehouses, and logistics providers

5. Ensure timely delivery of products to customers and retail locations, provide tracking informaiton

6. Resolve order discrepancies and handle customer inquiries

7. Maintain accurate records of sales, shipments, and inventory

8. Liaise with Supply Chain and Accounting on behalf of customers and sales representatives

9. Administer programs such as Salon Loyalty Program, Color and Smoothing Swap out Programs, and customer credits when required

10. Communicate about new products, products and Out of Stock items

Field sales team coordination:

8. Manage administrative support for field sales representatives

9. Coordinate travel arrangements and expense reporting for sales teams when required

10. Organize and maintain sales territories and customer databases

11. Prepare and distribute sales materials, product information, and pricing updates

12. Schedule and coordinate sales meetings, educational events ie; classes and trade shows, and training sessions

13. Assist in the creation and distribution of sales reports and presentations

14. Manage the ERP system, ensuring data accuracy and timely updates

15. Facilitate communication between field sales teams and other internal departments

Educator coordination:

16. Manage a roster of technical educators and their availability

17. Schedule technical educators for client demonstrations, training sessions, and product launches

18. Coordinate technical support for sales team presentations and client meetings

19. Arrange logistics for on-site and virtual technical education sessions

20. Track and report on technical education activities and their impact on sales

21. Facilitate communication between technical educators, sales teams, and clients

22. Ensure technical educators have up-to-date product information and training materials

Requirements:

1. Degree in Business, Supply Chain Management, or related field

2. 2-3 years of experience in sales coordination or distribution management

3. Strong analytical and problem-solving skills

4. Proficiency in MS Office, ERP systems, and inventory management software

5. Excellent communication and interpersonal skills

6. Knowledge of US logistics and transportation regulations

7. Experience supporting field sales teams preferred

8. Ability to multitask and prioritize in a fast-paced environment

9. Familiarity with technical product demonstrations and training processes a plus