Position Summary: The Sales Account Retention Specialist is responsible for maintaining long-term relationships with existing customers and maximizing their satisfaction with our products or services. This role involves proactive communication, problem-solving, and identifying opportunities for upselling and cross-selling to enhance customer loyalty and retention.
- Customer Relationship Management:
Develop and maintain strong relationships with existing customers.- Act as the primary point of contact for assigned accounts.
Regularly check in with customers to ensure they are satisfied with our products/services.
Identify at-risk accounts and develop strategies to retain them.
- Implement retention programs and initiatives to reduce churn.
Work closely with the sales and customer service teams to ensure seamless service delivery.
Address and resolve customer complaints and issues promptly and effectively.- Escalate complex problems to appropriate teams while ensuring timely resolution.
- Upselling and Cross-Selling:
Identify opportunities for upselling and cross-selling additional products or services.- Educate customers on the benefits and features of additional offerings.
- Data Analysis and Reporting:
Monitor and analyze customer usage patterns and feedback.- Provide regular reports on account status, retention rates, and customer feedback.
Use data to identify trends and areas for improvement.
Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met.
- Participate in meetings and provide insights on customer satisfaction and retention strategies.
Conduct training sessions and webinars to educate customers about product features and updates.
- Provide resources and support to help customers maximize the value of our products/services.
Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in sales, account management, or customer retention.
Strong communication and interpersonal skills.- Excellent problem-solving abilities.
Ability to analyze data and make informed decisions.
- Customer-focused with a commitment to delivering high-quality service.
Strong negotiation and persuasion skills.
- Ability to work independently and as part of a team.
Time management and organizational skills.- Adaptability and flexibility in a fast-paced environment.
This position may require occasional travel to meet with clients.- Standard office hours with some flexibility required for client meetings and urgent issues.
Job Type: Full-time
Pay: Php20,- 00 - Php23,000.00 per month
Schedule: - 8 hour shift
Rotational shift
Supplemental pay types:
Education:
- Senior High School (Preferred)
Experience:
- Sales: 1 year (Preferred)
Language:
* Tagalog (Preferred)
