Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.
Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.
We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.
To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.
Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal-care.
We are sustainability leaders in our industry. We are the first global packaging company to commit to make all our products recyclable or reusable by 2025.
Our products are vital to support the lives of millions of people across the globe every day.
We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to innovating and driving new solutions to create more sustainable packaging solutions.
To find out more about our commitment to sustainability and about Amcor, visit
www.amcor.com I LinkedIn I Glassdoor I Facebook I Twitter I YouTube
Job Responsibilities
Account Management
- Maintaining & expanding our customer base with support from internal functions and business partners
- Identify improvements (through Voice of Customer insight); develop and deliver improvement plans, working in association with other ASC stakeholders
- Align service levels across ASC plants and across customer affiliates
- Develop indicators and drive the business to improve supply performance, cost and working capital together with increasing customer satisfaction.
- Analyze and understand the value chain including customers, consumers and competitive environment
- Identify and analyse new business opportunities within respected country , propose market entrance strategy; customers/ product categories / market segments/ new territory expansion
- Contribute to the development and lead local execution of ASC Asia Sales Business Development Strategy
- Deliver on all Sales/ Business Development targets: ensure available capacity of the local business is maximized with products at the agreed level product mix and profitability
- Secure business commitment with prospective customers, competitive pricing strategy and price proposal; ensure compliance of trading terms with contractual agreements
- Managing sales process from enquiry through qualification to order completion through effective customer relationships
- Participation in a defined Key Account Team, responsible for plan execution and fulfillment of the Global Account Plan as it applies to the Asia region
- In co-operation with the RAM/ Global Account Team, develop / implement Global Value Proposition (GVP), Regional Account Strategy and Regional Account Plan
- Understanding the customers buying process with a view to influence same
- Maintaining and increasing sales of the full breath of the ASC packaging solutions portfolio towards end users through various routes to market and meeting targets (Global Account Team- and self-imposed)
- Work closely with the Innovations team to ensure Customer contacts are aware of key innovations and Amcor capabilities, that they see clearly the value propositions associated ith these, and that they provide insight into their brand plans, with this intelligence fed back to the appropriate channels within ATP
- Identify commercial opportunities (including cross-functional); propose and implement actions to capture benefits
- Work with Global Account Team in aligning pricing, contract and service strategies
Market Relationship
- Understand account economics and impact on the organization
- Gather and coordinate customer specific market intelligence and report to Business Development Team
- Develop strong understanding of competitor capability, activity and strategy
- Identify innovation and product development opportunities
- Perform commercial analysis of projects and initiatives to identify and capture the best value for ASC and customer
- Support Commercial Team with project or product information to prepare commercial offers
Relationship Management
- Establish strong local Key Account intimacy /relationships at all levels; drive organic and develop new business growth opportunities
- Lead effective communication and coordination between key accounts , local organizational, Regional team and RAMS
- Improve VOC &NPS by driving internal solutions and customer-centric initiatives
- Respond to customer requirements and provide / organize support
- Coordinate rolling forecast accuracy, lead time, DIFOTIS; respond to key account requirements and provide / organize support
- Plan and drive networking and contact management across the customer- ASC relationship
- Facilitate, coordinate and steer local customer service teams (OAM, CCAM)
- Support RAM to collaborate with internal stakeholders, detect and build on sources of synergies
- Regularly visit customer. Prepare, organize and contribute to regular business review meetings. Participate in project meetings and commercial negotiations
- Attend ASC cross-functional team meetings and customer team meetings
- Provide meeting minutes and visit reports
Performance Management
- Continuous review of market performance versus annual plan - monthly performance dashboard to track progress
- Analyze customer profitability and commercial leakages on regional level and recommend/follow-up on improvement actions
- Measure ASC performance and customer performance in line with defined KPI's and service levels tracking performance through Salesforce.com
- Consolidate performance reports for the Account. Provide management with regular status reports on performance vs. Account Plan / Budget
- Proactively inform management on expected changes to Account Plan / Budget / Forecast
- Regularly update Global Account Plan, and develop/deliver action plans to address areas of under performance
Job Qualifications
- Bachelor's degree in a relevant discipline
- 5-7 years of Sales/ Marketing experience in a comparable B2B environment
- Knowledge of the packaging industry preferred
- Good understanding of business processes, including sales, supply chain and customer service
- Strong analytical skills
- Balance of account management and commercial hunting skills
- Project Management skills
- Customer Service or Account management experience beneficial
- Ability and experience to work with and manage people, along with leadership skills
- Ability to frequently travel internationally
- Fluent English, other regional languages an advantage
- Knowledge of the tobacco industry would be an advantage
Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.
At Amcor we believe in talent through diversity and promote equal opportunity in the workplace and recognise that discrimination and harassment of co-workers based on race, creed, disability, gender, marital or maternity status, religious or political beliefs, age or sexual orientation is unlawful.
Amcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly lighter weight, recyclable and reusable, and made using an increasing amount of recycled content. In fiscal year 2022, 44,000 Amcor people generated $15 billion in annual sales from operations that span 220 locations in 43 countries. NYSE: AMCR; ASX: AMC
