RM TEAM LEAD
QUEZON CITY, MM (Philippines Based/US Hours)
Working hours: 7am - 4pm PST
JOB ID: 22850
At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on their strategic initiatives. We have fun; we love our work. We are positive, kind, and hungry to learn. We give big; we aim to make a real impact on the causes that affect the communities we serve and build strong relationships with the dedicated volunteers and nonprofit organizations working to address them.
We are all about people and community. Since 2002, we have offered technology staffing and managed services for the greater Seattle area and throughout the United States. We focus on getting to know our clients and candidates to create lasting partnerships and ensure success.
Our client is looking for
RM Team Lead to join their growing team.
What You Get To Do
As a Team Leader, you will play an important role in overseeing and coordinating the activities of a designated team within the project. This position requires a blend of technical skills, leadership skills, team management, and a deep understanding of the team's objectives. You will be responsible for driving productivity, fostering a positive team culture, and ensuring the successful completion of projects and tasks.
- Technical skills: Case review with proper documentation on cases in CB/DfM/CSI tool. Making sure to follow all the case templates are followed diligently. Work closely with team members to troubleshoot issues and ensure a smooth workflow.
- Performance evaluation: Mentor RM1/RM2 in their questions/concerns/clarifications. Identify training needs and facilitate learning opportunities to enhance the team's skills.
- Team Management: Conduct regular team meetings to discuss goals, progress, and address any challenges.
- Quality Assurance: Manage Team documentation files like Training documents, recorded sessions, case tracker, PTO timesheet, etc.
- Project Co-ordination: Assign tasks and responsibilities to team members based on their skills and expertise.
- Communication: Act as liaison between team members and project manager conveying feedback, updates and information.
- Determine project needs along with manager and help in Hire/training new RMs in the project.
- Strategic Planning: Take additional responsibilities to work with Manager/Project Leads whenever needed. Collaborate and work with Client/management when required.
WHAT YOU BRING
- 6+ years of relevant experience in providing support or an equivalent combination of education and experience.
- 4+ years of leading teams of 10+
- Customer centric mindset with a passion for delivering exceptional customer experiences.
- Experience in program/project management and process improvement, preferably in a support/operational project environment. Excellent leadership and communication skills, with the ability to influence and collaborate with stakeholders at all levels.
- Strong understanding of software architectures, Microsoft products, software lifecycle methodology, and information systems development required.
- Sound problem resolution, judgment, and decision-making skills required.
- Analytical mindset with the ability to interpret data and make data driven decisions to improve support operations.
- Must be able to communicate effectively.
- Strong technical design and process analysis skills may be required.
- Strong business-analyst background preferred.
- Bachelors degree in computer science, Information Technology, or related field required.
More About Wimmer Solutions
Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:
- Paid time off and holidays
- HMO
- SSS, Pag-ibig, PhilHealth
- 13th Month Pay
- Charitable Donation Match
- Referral Reward Program...
Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.
If you are passionate about what you do and want to join a diverse team dedicated to diversity, equity, and inclusion in the workplace, we would love to hear from you. Get the job you have always wanted. You will join a broad team of professionals who are energized about their careers as well as their community. For more career opportunities or to refer a friend, please visit http://wimmersolutions.com/careers and talk to a recruiter today.
