JOB DESCRIPTION RM OFFICER- Minimum Qualifications & Experience:
College graduate or equivalent working experience in financial services, or e-commerce fields.
- Prior experience in the industry is a very big advantage
Excellent written and oral English communication skills can comprehend simple and complex customer issues and can write and speak in a clear, concise, understandable manner.
Must be comfortable with communicating with international customers.- Must be VERY detail oriented, to the point of double checking cases before submitting, and able to spot errors.
Must also be a self-starter with strong analytical skills, capable of handling work under pressure.
- Strong multitasking and problem-solving skills.
A basic computer skill is a must. MS Excel proficiency and experience with use of spreadsheets or reporting tools are a big advantage.- Possesses a sense of urgency when it comes to solving customer issues. Strong commitment to 24/7 operations, willingness to work during night shifts, weekends, holidays, inclement weather, and occasional overtime.
Familiarity with E-commerce industry or Card payment industry is a big advantage.
- Responsibilities and Duties:
- Take care of day to day risk related claims and chargeback.
- Handle verification procedures for newly registered users and review incoming transactions.
- Perform occasional verification calls for risk management purposes.
- Monitor multiple mailbox queues and address customer inquiries and cases via email.
- Monitor order system and payment center queues and address all incoming cases.
- Review, investigate, and mediate disputes and manual arbitration issues.
- Evaluate effectiveness of antifraud system and supplement with judgement calls.
- Monitor security related feedback from users and identify fraud trends.
- Update trackers and reports with accurate and timely information.
- Other reasonable work arranged by the superior.
- Work schedule: Hybrid Set-up (2 days on-site/3 days WFH). Willing to work on shifting schedule and also need to work during weekends. 2 days rest day. Should have complete WFH equipment such as own laptop or desktop with high-speed internet connection.
Job Type: Full-time
Pay: Php18,000.00 - Php22,000.00 per month
Schedule:
Holidays Weekends
Supplemental pay types:
* Overtime pay
Application Question(s):
- Any personal obligation that you are currently having such as personal business, taking care of family member/s etc.
Willingness to travel:
Application Deadline: 07/23/2024
