About Trusting Social
Trusting Social is an AI fin-tech dedicated to advancing data science and technology to promote financial inclusion for all. We provide AI-powered credit risk, identity, and acquisition solutions for emerging markets, partnering with banks to expand credit access to underbanked consumers. Since 2013, we've become the leading credit risk assessment platform in Southeast Asia, with over 1 billion scored customers and $800 million in loans disbursed.
We collaborate with 130+ financial institutions across Vietnam, Philippines, India, and Indonesia and have raised $100 million in Series C funding to scale our new credit cards business. Our mission is to enable credit lines for 10M+ people in the Philippines, India, and Indonesia, and we're seeking passionate, entrepreneurial, and data-driven individuals to join our diverse team.
Headquartered in Singapore with offices in Ho Chi Minh City, Hanoi, Manila, Jakarta, Bangalore and Mumbai, we're guided by values like extreme ownership, data-driven decision-making, mindfulness, and social impact. We aim to make universal financial inclusion a reality in Southeast Asia and India within the next decade, and your expertise can help us achieve this goal.
Role introduction
This dynamic and challenging role based in Manila invites you to take charge of credit and fraud risk management for our new consumer lending business in the Philippines. You'll play a key part in scaling up innovative partnerships with select local banks, originating and managing credit card portfolios onboarded and serviced through our proprietary channels. Capitalizing on our extensive AI/ML expertise in credit scoring, this role offers a unique opportunity to make a significant and lasting impact on the credit card and personal loan industry in the Philippines. By driving innovation in risk management and expanding financial access for the underserved population in the Philippines, you'll contribute to reshaping the financial landscape and empowering communities.
Mission of role: Responsible for overseeing and developing credit policies jointly with bank partners that govern the issuance, management and risk assessment of credit card and personal loan products. Ensures that credit policies are aligned with the organization's risk appetite, regulatory requirements and overall business objectives. Works closely with Risk, Compliance, Product and Sales teams to optimize credit decisions while maintaining portfolio profitability and customer satisfaction.
This role is critical for maintaining the financial health of the consumer lending portfolio while ensuring sustainable growth through well-structured credit policies.
Roles and Responsibilities
- Credit Policy Development and Management:
- Design, implement, and update credit policies for on-us and co-lending credit card and personal loan portfolios. This includes among others underwriting, anti-fraud, portfolio management and collections and recovery strategies.
- Establish guidelines for credit approval processes, credit limits, and risk assessments.
- Ensure policies align with the organization's risk tolerance and regulatory requirements.
- Identify and onboard new data sources for risk management
- Risk Assessment and Monitoring:
- Continuously assess credit risk of all consumer lending acquisitions, on-us, co-lending and off-us at portfolio and segment levels.
- Monitor credit performance metrics such as delinquency rates, charge-offs, and credit losses.
- Implement risk models (e.g., credit scoring models) to enhance credit decisions and mitigate potential risks.
- Regulatory Compliance:
- Ensure credit policies adhere to local and international regulations, including AML (Anti-Money Laundering), KYC (Know Your Customer), and consumer protection laws.
- Work closely with legal and compliance teams to ensure full adherence to relevant regulations.
- Portfolio Performance and Reporting:
- Track and report credit portfolio performance, analyzing key trends and potential risks.
- Collaborate with finance and analytics teams to produce reports that highlight portfolio health, profitability, and risk metrics.
- Cross-Functional Collaboration:
- Collaborate with product development, marketing, and sales teams to align credit policies with business objectives.
- Provide input on new product designs and initiatives, ensuring credit policies accommodate product requirements.
- Work with customer service teams to address credit-related customer concerns or disputes.
- Decision Analytics and Model Management:
- Liaise with a centralized Analytics team to regularly evaluate and update models to adapt to changing market conditions and customer behaviors.
- Strategy and Planning:
- Establish long-term strategies for credit policy development that support growth while maintaining acceptable risk levels.
- Anticipate market changes, economic shifts, and emerging risks, adjusting policies accordingly.
- Team Leadership and Development:
- Lead and mentor a team of credit policy analysts.
- Promote continuous learning and professional development within the team.
- Ensure team members are equipped with the necessary skills to execute credit risk strategies.
- Stakeholder Engagement:
- Present credit policy updates and risk assessments to senior management and key stakeholders, including bank partners.
- Serve as the primary point of contact for external stakeholders such as regulators, auditors, and industry associations concerning credit policy matters.
Must-Have Requirements
- Educational Background:
- Bachelor's degree in Finance, Economics, Business, or related field; advanced degree (MBA or Master's in a quantitative field) preferred.
- Experience:
- 8-10 years of experience in credit risk management or policy development within the credit card or financial services industry in an emerging market.
- Proven track record of managing credit policies for mid to large-scale credit card portfolios.
- Experience with designing underwriting and limit assignment policies for retail credit cards and personal loans
- Experience with implementing fraud mitigation strategies for online lending
- Innovative attitude on underwriting with a focus on fully digital processing for the majority of case
- Technical Skills:
- Proficient in credit risk modeling techniques, including the use of statistical models (e.g., logistic regression, and decision trees).
- Strong knowledge of credit scoring models, underwriting processes, and fraud prevention mechanisms.
- Familiarity with data analysis tools such as SAS, SQL, Python, or R.
- Fluency in risk analytics and reporting (mandatory); experience in risk modeling (preferred)
- Regulatory Knowledge:
- Deep understanding of credit regulations, including consumer protection laws, AML/KYC, and Basel III standards in the local market.
- Soft Skills:
- Strong leadership and team management skills.
- Excellent communication and presentation abilities.
- Analytical mindset with a strong focus on data-driven decision-making.
- Demonstrated leadership in building and managing risk teams in retail lending
- Excellence in English in both written and oral.
- Good interpersonal and people management skills.
- Teamwork and willingness to solve complex problems with an enthusiastic attitude.
- Extreme ownership by going beyond the scope of work for a successful business.
- Learning ability and strong self-motivation to acquire new knowledge.
- Capability to zoom in and out of a problem.
- Effective problem-solving skills under pressure with a strong sense of customer empathy and rapid & precise responses.
