Job Title: Risk Analyst Supervisor (US)
Hybrid (Mon-Fri, 11:00pm to 8:00am)
Attitude and Approach: Earns trust and empowers the Risk Ops D&V Team to do their best work. Goal-oriented, supportive, positive, proactive - a people person.
- Lead by example: Learns the role and becomes an expert in the field: Monitoring potentially risky companies, payments, logins and users, reducing exposure and preventing loss.
Discipline: Thrives in a faced-paced environment with constant change and a rapidly growing team; is able to make measured, objective decisions on a daily basis.- Values: Driven by a strong moral compass, is objective yet compassionate, and does the right thing every time.
Balance: Able to provide high quality work by empowering a team of members and working in operations; by protecting Gusto and enabling growth.
- Identify trends: Using group forums, narratives and data to escalate appropriately.
Customer service: Working together with our customers and care team to handle escalations pertaining to our area of expertise.- Collaborate with team members: Ensuring operational queues are handled by end of day. Work with other managers to make sure there is aligment and open communication
Creative: Able to think outside the box to implement solutions that impact the D&V ops team.
- What will make you a great fit:
At least 5 years in the banking, risk operations or payments industry. Bonus if in fraud prevention, detection and/or investigation.
- Experience leading individuals or teams, setting goals, and driving results. Bonus if in the banking or payments industry.
Demonstrated ability to complete high-quality work and lead by example both in operational excellence and character- Structured thinking and problem-solving skills.
Data-driven approach, ability to spot unusual patterns and sharp attention to detail.
- Process and policy-oriented with excellent time management skills and ability to handle multiple projects/tasks simultaneously.
Goal-oriented, proactive and comfortable in a fast-paced, results-oriented work environment.- Communicates well with others.
Excellent written, and verbal communication skills in English
- Minimum four-year accredited university/college degree.
- What D&V Philippines can offer you:
D&V Philippines is a place where you can build and grow your
career because we invest in your training and development. You'll
be a key player in our mission to deliver high-quality, cost-effective
finance and accounting services for CFOs and professional
services firms in Australia, Asia-Pacific, Europe, the United States,
and the United Kingdom.
You'll also get to enjoy these perks on top of the essential
employee benefits:
- Competitive salary with non-taxable allowances
Health and wellness benefits
- Vacation and sick leave credits
Yearly company and employee performance bonuses- Free meal during office days
Parent-friendly office
- Training and certifications
* CPD Training Assistance and PRC license renewal reimbursement
- Year-round employee engagement activities
Job Type: Full-time
