We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Are you looking for a supportive and collaborative workplace with great benefits and clear career development You've come to the right place.
Why choose Manulife
- Competitive Salary packages and performance bonuses
- Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
- Retirement savings benefit
- Rewarding culture that values wellness and well-being
- Performance Bonus
- Global network of industry experts
- Extensive training resources
Job Description:
We're looking for a Assistant Manager to join our GWAM Retirements team at MBPS. In this job, you are expected to promote a professional and service-oriented work environment by monitoring employee performance and taking the necessary actions to motivate when required and determine short and long term goals and objectives to meet business operations expectations. They should devise and implement projects that will lead to more efficient and effective processes; provide accurate and timely reports as required; and act as a resource person not only on product and process knowledge but also on other administrative tasks such as HR-related concerns raised by the employees.
Key Responsibilities:
- Manage team leads/cluster's day to day operation to ensure that SLA is met
- Handle escalations in a timely manner
- Conduct recruitment and hiring
- Conduct workforce management duties not limited to schedule and leave management
- Review team performance and provide corrective action plan/s perform 1:1 coaching, provide support, motivation and development of staff
- Review, collect, and summarize quality control and business reports and present to stakeholders (onshore and offshore)
- Assist in conducting a regular training needs analysis for personal and professional development of the staff
- Identify opportunities for process improvement recommendations
- Partner with HR about any payroll and disciplinary measure concerns
- Facilitate meetings to disseminate announcements, discuss policies and calibrate process
- Assist the operations manager in coordinating team resources, monitoring team activities, and preparing reports
- Such other duties and functions as assigned by Operations Management
Qualifications:
- EDUCATION: Must be Bachelor's Degree holder
- EXPERIENCE: At least 3 years of relevant experience (advantage)
- SCHEDULE: Amenability to work on a night shift schedules, weekends, and Philippine holidays (when needed)
- LOCATION: Amenability to work in U.P. Ayala Land Technohub, Quezon City
- HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
Minimum Skills To Hire:
- External candidates: At least 3 years of work experience as a Team Leader in a Shared Services environment, co-leading leaders and handling an assigned sub-group function or cluster; has a background in handling quality analysts
- Internal candidates: At least 1 year as people leader (or relevant training and internship) with consistent performance rating of Effective or higher
- Solid people handling skills including recruiting, performance management, and staff development
- Excellent data, organizational, and time management skills
- Strong relationship and client management skills; able to present and discuss performance to senior leaders
- Effective communication, interpersonal, influencing and negotiation skills
- Ability to work independently and efficiently in a team oriented, high demand and fast paced environment
- Ability to do RCA, problem-solving and sound decision-making using Six Sigma tools (advantage)
- Professional attitude and client service orientation; collaborative and results-oriented
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].
