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MicroSourcing

Retail Systems Support Officer

MicroSourcing
Early Applicant
  • 5 hours ago
  • Be among the first 50 applicants
Exp: 2-3 Years
Philippines

IT/Computers - Software

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Job Description

Discover your 100% YOU with MicroSourcing!

Location: Eastwood, Libis
Work setup & shift: Work from home - Dayshift

Why join MicroSourcing
Youu0027ll have:
  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.



Key Responsibilities

  • Provide first-level support to users at the store network and in the support office by diagnosing and resolving ERP, Microsoft Excel, and system-related issues in a fast-paced retail environment.
  • Collaborate with internal teams such as Category, Store Staff, Pricing and IT to address technical and administrative tasks, including both BAU (business-as-usual) and project work.
  • Maintain accurate records of Standard Operating Procedures (SOPs) and systems documentation.
  • Respond promptly to support requests via the merchandise category team, phone, or the helpdesk email, adhering to established response times and service standards.
  • Build strong relationships with customers and internal stakeholders to ensure high service satisfaction.
  • Offer occasional after-hours or weekend support during emergencies, issues with promotional campaigns setups or scheduled system maintenance (Rare Occurrence).


Qualifications:

. Minimum of 2-3 years of experience in IT support or a helpdesk role, preferably in the retail and consumer sector.
. Experience in the Retail Sector.
. Proficiency in Microsoft Excel, VBA, and Microsoft SQL.
. Experience with Pronto XI ERP is an advantage.
. Certifications in relevant IT fields.
. Familiarity with EDI and FTP servers.
. Experience with systems engineering and web-based technologies such as Magento.

More Info

Industry:IT/Computers - Software

Function:Retail

Job Type:Permanent Job

Skills Required

Helpdesk
Systems engineering
IT support
Edi
Microsoft Sql
Vba
Magento
Microsoft Excel
Ftp Servers

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Date Posted: 28/11/2024

Job ID: 101716899

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About Company

MicroSourcing
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Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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