Retail Store Manager

A Retail Store Manager is responsible in creating a unique and exceptional shopping experience for customers while meeting sales targets and upholding the brand's prestige

Main Duties/Responsibilities

1. Overall Store Performance

Drive for results: Increase boutique sales

Set targets to your department managers and define their targets per product categories in line with the budget of the boutique

Achieve the targets set

Monthly and yearly budgets of the boutique

Sales results by product category across the departments

KPI Resources (hit rate, average sales, units per sale, capture rate)

Optimize stock levels and sell through by knowing the trends and communicating with buyers Communicate business updates regularly and efficiently to the Head Office

2. Customer Relation and Services

Be a role model, and host the clientele as in your own house, inside the boutique and increase customer flow by locally develop a network of clients and strengthening customer loyalty within a community, and develop a clientele with a high potential and profile for sales

Guarantee the correct upkeep of the client database and use it to optimize client loyalty

Responsible for the optimization of the use of the VIP Room, organize appointments with Elite customers

Active participation to events creation and organization of in order to develop sales of all product categories

3. Team Management

Be the leader by bringing prestige, vision and optimism to your teams

Develop sales and management skills of your team, delegating responsibilities to your managers and controlling their performances regularly. (Monthly Touch Base)

Recruit staffs, integrate the new comers, motivate the team and develop their skills by applying briefings, ad hoc observation and coaching, feed-back, realignment and appraisal, and by giving a formal appraisal to each department manager on monthly basis, encouraging synergies between floors

Set appropriate priorities and know how to communicate them efficiently

Lead weekly meeting to the whole sales team and participate to department meetings on daily basis

4. Develop the business

Have a clear and positive vision of the business and be able to drive individual responsibilities in order to achieve substantial growth in each department

Find appropriate action to develop cross selling and improve the customer foot flow on each floor

Open to changes, able to take the corrective measures when required

5. Maintain Boutique Image

Ensure the upkeep of the selling space and the image of the boutique

Responsible for the image and the service offered by the team (uniform, grooming, behavior)

Upkeep the boutique by following Visual Merchandising recommendations

Assure the shop operational maintenance up to standards with assigned contractors like daily cleaning and up keep, weekly light touch maintenance, trimester general review of the boutique condition

6. Control the Back-office Organization

Monitor inventories and check procedures applications in order to avoid stock losses

Run, supervise and act in case of staff or customer issues

Qualifications:

• Bachelors/equivalent or relevant work experience
• At least 5 years substantial experience (retail or luxury brand experience highly desirable), with minimum 2 years manager level
• Strong leadership skills and experience managing diversity
• Strong consultative, coaching, communication, and influence skills
• Demonstrated expertise in handling store operations
• General business acumen, analytical and numerate
• Must be organized and detail oriented
• Demonstrated project management skills, able to work independently and handle multiple tasks simultaneously