Job Summary:
The Retail Operations Manager assumes overall responsibility for the success of all Retail Stores, including Department Stores and Other Consignments, by directing all operational aspects of each store and driving sales whilst minimizing costs.
Main Duties/Responsibilities:
STORE OPERATIONS
- Deals with staffing issues such as interviewing and recruitment of potential staff
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Ensures standards for quality, customer service and health and safety are met with proper in house product and customer service training
- Coordinates and provides training support for all staff on existing product and stock management procedures as aligned with the Training Department
- Responds to customer complaints and comments
- Maintains operations by initiating, coordinating, and enforcing sales program, operational, and personnel policies and procedures.
- Initiates changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; dealing with sales, as and when required
- Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
SALES MANAGEMENT
- Reviews and analyzes data on sales performance, operational efficiency and store profitability, market trends and competitor activities and comes up with viable recommendations for the entire operations.
- Analyzes and manages sales figures and forecasting future sales volumes to maximize profits
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions (e.g to clear aged stocks)
- Prepares and presents weekly and monthly sales data through monthly presentations (Systemwide Reports)
- Responsible for overseeing sales operations, meeting targets and managing per Area and Systemwide.
- To develop efficient and creative sales and operational strategies.
- Submits pertinent information and feedback that will help improve the performance of the stores
PRODUCT MANAGEMENT
- Communicates and coordinates with the Merchandising team on the supply of stock in the stores/locations to maximize merchandise potential and ensure efficient management of stock level.
- Assists in Visual Merchandising and assessment of replenishment of stocks
- Tracks down inventory problems and addresses issues by relaying concerns with DA, Merchandising and Warehouse.
- Collecting customer and market feedback and reporting the same to the concerned department.
MARKETING SUPPORT
- Supports implementation of all marketing campaigns, sales strategies, and company initiatives.
HUMAN RESOURCE MANAGEMENT
- Engages team members and develops their skills to maximize potential both as an individual and part of the team
- Forecasts staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.
- Maintains productive Job Performance of the Team through coaching, counseling, and disciplining employees; planning, monitoring, and performance evaluation
- Provides support, training and development for all direct reports to address both technical and behavioral requirements of their position
- Conducts any other activities related to the job
- Carries out responsibilities in accordance with the organization's policies and applicable laws.
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OTHER FUNCTIONS:
- MERCHANDISING- Category Sales Contribution analysis, Store Capacity updating and Monthly Buying and Ordering including pull up styles and quick strikes Store allocation per company and store spilt Store Replenishment Request in collaboration with DA
- STORE OPENING TEAM - Over all point person for all Store Openings and Havaianas conversion together with the assigned Area Manager and Visual Merch Manager. Carries out responsibilities in accordance with the organization's policies and applicable laws.
**Specifically, the position carries out the following Officer responsibilities:
- Planning - forecasting needs, prepares actual plans, and budgets and arranges time schedule; develop policies and simplified procedures
- Organizing- maintains coordination of activities across level through sound structure and regular interaction between and among group of employees
- Leading- develops high performing employees with full awareness and support to vision and core values of the Organization through rational decision making, training, and coaching, opening communication channels like regular meeting and discussion, and employee recognition.
- Managing- sets performance goals and standards to measure actual performance and determine performance plans
Qualifications/Requirements:
- With a Bachelor's degree in Business Studies/Administration/Management, Marketing or equivalent.
- With at least 5 years working experience in Retail Store Operations.
- Excellent sales and negotiation skills.
- Good business sense.
- The ability to motivate and lead a team.
- Initiative and enthusiasm.
- Excellent communication and people skills
- Good planning and organizational skills.
- The ability to work calmly under pressure
- Must be based in Panay Island or nearby Iloilo area**
