The store supervisor oversees FOH operations to ensure that the restaurant run smoothly. They provide team members the training and supervision, monitor adherence to food safety and health rules, and address customer complaints.
-Assists the Branch Manager in preparing and analyzing sales reports and creates action plans to achieve sales and marketing targets
-Assists in compliance monitoring of the FOH team on the sales and marketing initiatives of the restaurant
Implements sales building activities to drive sales during the shift
-Assists FOH Manager in establishing costs in collaboration with the BOH by reviewing what were returned to the kitchen and what are potentially re-usable
-Assists FOH Manager in monitoring and optimizing cost targets
Labor cost Packaging cost
I.
PEOPLE 25%-Assists FOH Manager in monitoring FOH team performance through proper training, coaching and counselling-
-Ensures that the standard procedures of quality service are being adhered to per SCPQ Manual
- Ensures that the daily manpower schedule of the front of the house team members is strictly followed
- Quality Service Management
Responds immediately and empathetically to customer's concerns and complaints
Ensures all FOH team members comply with food safety standards
Assists in developing and executing service action plans to address service-related issues
Ensures all FOH team members follow sequence of service standards
- Quality Food Safety and Sanitation
Enforces sanitary practices for food handling, general cleanliness, and maintenance of the dining area
Undertakes regular line check of all areas within the dining area to ensure complete adherence to agreed policies and procedures
- Quality Buffet Management
Ensures quality buffet presentation that should be interesting and appetizing to the customer's visual appeal
Assists in tracking and recording dishes replenished during service
Consistently ensures that all furniture, fixtures and equipment are readily available, clean, and in excellent working condition
Assists FOH / BOH Managers in all maintenance processes and operations
Assists in optimizing maintenance budget or controls expenses
Assists in implementing maintenance procedures
Ensures that routine inspection of the facilities is conducted to detect and resolve problems.
Preferably a Graduate of BS Hotel & Restaurant Management
1 -2 years of experience in supervisory role- Proven experience working as a supervisor in the restaurant industry
The ability to work in a fast-paced environment.
- The ability to stand for extended periods.
Strong management skills.- Excellent organizational skills.
Effective communication skills.
- Exceptional customer service skills
- Training/License/ Certification
TESDA NC2 in Food & Beverage holder (an advantage)
Proficient in management software
Data Analytics
Basic MS Office Application
Has the ability to guide and motivate other members of a team. Effectively manages teams, delegates tasks to team members and ensures that team members complete their tasks on time.
Effectively communicates and connects with the team. Serves as a resource for the employees, and clearly conveys important information
Able to complete tasks of multiple projects on time and efficiently
Able to choose the most optimal and beneficial way to do business
Able to evaluate possible solutions and proceed with the one that can provide the best possible outcome.
Must have the organizational skills required to perform the role as effectively as possible
Job Type: Full-time
Benefits:
- Opportunities for promotion
Paid training
Promotion to permanent employeeSchedule:Supplemental pay types: Overtime pay
Experience:
- Restaurant Manager: 1 year (Preferred)
Language:
* English (Preferred)
