Skills:
Leadership, Customer Service, Team Management, Food Safety, Inventory Management, Problem Solving, Communication, Time Management,
Restaurant Manager Job Description
We are looking for an experienced and dynamic Restaurant Manager to oversee all aspects of our restaurant operations. The ideal candidate will deliver a high-quality menu, motivate our staff to provide excellent customer service, and ensure our restaurant runs smoothly. Your goal will be to enhance customer satisfaction and maintain a profitable and efficient restaurant.
Location: Bardez
Responsibilities
- Manage Daily Operations: Coordinate daily Front of the House (FOH) and Back of the House (BOH) operations to ensure smooth service.
- Customer Satisfaction: Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints.
- Quality Control: Regularly review product quality and research new vendors to ensure the best offerings for our customers.
- Staff Supervision: Organize and supervise shifts, appraise staff performance, and provide feedback to improve productivity.
- Inventory Management: Estimate future needs for goods, kitchen utensils, and cleaning products. Ensure compliance with sanitation and safety regulations.
- Financial Management: Control operational costs and identify measures to cut waste. Create detailed reports on weekly, monthly, and annual revenues and expenses.
- Brand Promotion: Promote the brand in the local community through word-of-mouth and restaurant events. Recommend ways to reach a broader audience, such as discounts and social media ads.
- Training and Development: Train new and current employees on proper customer service practices. Implement policies and protocols that will maintain future restaurant operations.
Requirements And Skills
- Experience: Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
- Customer Service: Proven customer service experience as a manager.
- F&B Knowledge: Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff.
- Technical Skills: Familiarity with restaurant management software, such as OpenTable and Peach Works.
- Leadership: Strong leadership, motivational, and people skills. Ability to lead by example and uplift staff during busy moments in our fast-paced environment.
- Financial Acumen: Acute financial management skills.
- Education: BSc degree in Business Administration; hospitality management or culinary schooling is a plus.
