Job Title: Resort Operations Manager
- Location: Siargao Islands
- Experience Level: 1-2 years
- Company Overview: Our client is a premier destination known for its exceptional service, luxurious accommodations, and breathtaking surroundings. They pride in creating unforgettable experiences for our guests and fostering a supportive and dynamic work environment for our team members.
- Job Summary: We are seeking a dedicated and proactive Resort Operations Manager to join our team. The ideal candidate will have 1 to 2 years of experience in hospitality management and a passion for delivering outstanding guest experiences. This role involves overseeing daily operations, ensuring high standards of service, and driving continuous improvement across all departments.
Manage and oversee the daily operations of the resort, including front desk, housekeeping, maintenance, and food and beverage departments.- Ensure the highest level of guest satisfaction by addressing and resolving guest complaints and concerns promptly.
Train, mentor, and supervise staff to maintain a motivated and efficient team.
- Monitor and manage budgets, expenses, and financial performance to achieve operational goals.
Develop and implement policies and procedures to improve operational efficiency and service quality.- Coordinate with various departments to ensure seamless operations and guest satisfaction.
Conduct regular inspections of facilities to ensure cleanliness, maintenance, and safety standards are met.
- Assist in marketing and promotional activities to attract and retain guests.
Maintain accurate records of operations, including financial reports, inventory, and staff performance.- Stay updated with industry trends and best practices to continuously improve resort operations.
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.- 1 to 2 years of experience in a supervisory or management role within the hospitality industry.
Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
- Excellent communication and problem-solving abilities.
Proficiency in using hotel management software and Microsoft Office Suite.- Strong organizational skills and attention to detail.
Ability to work flexible hours, including weekends and holidays.
Competitive salary and performance-based incentives.
- Professional development and training opportunities.
* Employee Accommodation.
Job Types: Full-time, Permanent
