Resort Manager

JOB DESCRIPTION

• Ensure smooth overall Resorts Operations (Human Resources, Housekeeping, Security, F&B, Sales and Finance).

Preparation of the annual budget and monthly forecast

• Ensure SOP implementation in all departments and perform routine operational checks.

Conduct regular operations team meeting to discuss routine operational matters, sales targets and action taken for service recovery, and also any staff issues.

• Assess and review customer satisfaction and service recovery process.

Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the Resort.

• Develop, maintain and manage relationships with Government authorities, vendors and suppliers

Administering effective security processes and maintaining legally required health and safety procedures.

• Excellent revenue management skills with experience of budgets, P&L's and forecasting.

• QUALIFICATIONS

Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.

• At least 5 year(s) of working experience in the related field is required for this position.

Strong sales and marketing experience in the Hotel industry

• Excellent people management and revenue management skills

Willing to be assigned to any Astoria Properties

• Can start immediately

Job Type: Full-time

Benefits:

• Company events

Discounted lunch

• Employee discount

Flexible schedule

• Opportunities for promotion

Promotion to permanent employee

• Staff meals provided

Schedule:

• Flextime

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Preferred)

Experience:

Hotel or Resort General Manager: 5 years (Preferred)