Reservations Sales Specialist Supervisor (RES)

Role Overview:

As a Reservations Sales Specialist Supervisor, you will play a key role in leading our reservations and sales team to success. You will be responsible for overseeing the reservations process, maximizing sales opportunities, and ensuring guest satisfaction. This position requires a proactive and results-driven individual who can inspire and motivate a team to achieve and exceed targets.

Key Responsibilities:

- Supervise and lead the reservations and sales team, providing guidance, support, and training as needed.

- Oversee the reservations process, ensuring accuracy and efficiency in handling bookings and inquiries.

- Develop and implement sales strategies to maximize revenue and achieve sales targets.

- Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions as needed.

- Maintain strong relationships with clients and partners, ensuring excellent customer service and fostering repeat business.

- Stay updated on industry trends and competitor activities, making recommendations for improvement and innovation.

- Handle escalated guest inquiries and complaints, resolving issues promptly and effectively.

Requirements:

- Bachelor's degree in Hospitality Management, Business Administration, or related field.

- Proven experience in reservations and sales roles within the hospitality industry, with at least 2 years in a supervisory or leadership position.

- Strong leadership and team management skills, with the ability to motivate and inspire others.

- Excellent communication and interpersonal skills, with a customer-focused approach.

- Proven track record of achieving sales targets and driving revenue growth.

- Proficiency in reservation systems and sales software.

- Flexibility to work shifts, including evenings, weekends, and holidays as needed.

BENEFITS

• Salary range 40,000 - 50,000
• Commissions for every successful booking (paid monthly) - this is paid after checking out of the guest.
• Stable, long-term opportunity
• Early Morning and Late Evening shifts (No graveyard hours)
• Paid overtime
• 5-day work week
• Paid Ph holidays, yearly leave credits and HMO upon regularization
• Future travel opportunities
• Hybrid set up (Performance Base)

QUALIFICATIONS

• Amenable to working on shifting schedule (flexibility is required)
• Able to bring your own device and spare phone that can cater Whatsapp (Company sim will be provided)
• Willing to work on site ( Ortigas location)
• Reliable computer, conducive work station, and hi-speed internet
• Willing to work overtime, weekends, and some holidays
• Tech-savvy / able to cross-navigate different online applications
• Strong command of English language, both written and oral
• Highly organized with superb attention to detail
• A proven multi-tasker
• Resourceful, decisive, and able to problem-solve
• Experience in Tourism/Travel Planning/Event Management is an advantage
• Can start training as soon as possible