Position Title : Reservation Associate
Reports to : Director of Sales
Job Location : 2661 Dominga St Malate Manila
Job Summary : The work location is in Manila. Qualified candidate shall be in-charge of handling inquiries, preparation of reservation form, receiving and confirmation of payment, and handling customer complaints and feedback for Gusty Grove Tagaytay.
DUTIES AND RESPONSIBILITY
I. HANDLING INQUIRIES
- Manage inquiries received via phone, email, and all social media accounts
- Fill out Customer Inquiry Form
- Send quotation including all the amenities and house rules
- Follow up with the client
II. HANDLING RESERVATION
- Fill out Reservation Form
- Endorse bookings to Operations
- Double check with Operations two (2) days prior to guests arrival if all requests and amenities are prepared
III. HANDLING CUSTOMER COMPLAINTS AND FEEDBACK
- Address customer's concerns and complaints and offer solution
- Refer the matter to the concerned department or person for immediate action
- Confirm with the customer if the issue has been resolved and check if there is anything they would need.
- Send a thank you message and request if they could leave us a review on our social media page
Job Type: Full-time
Pay: From Php16,825.00 per month
Benefits: - Additional leave
Company Christmas gift- Promotion to permanent employee
Schedule: Monday to Friday
Supplemental pay types:
Expected Start Date: 08/01/2024
