QUALIFICATIONS:- Bachelor's Degree of any related course;
Experience working in sales or public relations, preferably in the hospitality or travel industry;- Customer service experience is a plus;
Excellent written and verbal communication skills;
- Multi-tasking and time-management skills;
Proficient in Microsoft Office such as Word and Excel.
- Up-selling when appropriate, by informing customers of additional services, special packages and promotions;
Providing support to customers who may need to amend or cancel a reservation;- Coordinate with the front desk and manage all communication for group bookings and maintain all calendars for hotels and inform operation staff;
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail updates on all computers within required operating procedure;
- Manage all incoming calls for the reservation department and ensure response to all queries and maintain professional relationship and atmosphere at all times;
Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts;- Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbooks and provide updates on an everyday basis;
Knowledgeable in Online booking applications;
Amenable to be assigned in San Miguel Manila near TIP Manila Campus.
Job Type: Full-time
Benefits: Employee discount
On-site parking- Opportunities for promotion
Promotion to permanent employee
Schedule:
Supplemental pay types:
* Overtime pay
Ability to commute/relocate:
- Malabon City: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Reservation Agent: 1 year (Preferred)
Language:
Application Deadline: 05/11/2024
Expected Start Date: 04/26/2024
