About HireRight:
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview:
Researcher II (Entity Runner) will process requests in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work.
This is a Hybrid position - part of the work will be performed at the Field. Some work thereafter may be partially performed from home.
The Researcher Entity Runner will travel to Entities (Institutions, Schools, Universities) to conduct Verification onsite to provide Education case information for the purpose of a Candidate's background check
Researcher Entity Runners will liaise with Authorized Personnels of the Entities to Conduct and Obtain Education Verification Results
Researcher Entity Runners will provide Source/Entity with Information provided by the Candidates in which the results will be shared to HireRight Operations Team for processing
Responsibilities:
Ensure that duties are carried out professionally and in line with the priority to Help Candidates Get Hired
Quickly and effectively research and verify information provided by Candidates to ensure the screening process is completed in a timely manner
Retrieves case information from indexes on computer or paper files
Effectively communicates with Source/Entity staff to obtain necessary information to ensure Education records reported are complete and accurate
Provides status updates and ETAs for completion of requests
Able to prioritize escalated client requests
Ensure accurate and prompt turnaround on all reports
Provide timely follow-up and follow through on all requests, reports, and escalations
Pro-actively keep Supervisor informed of any issues regarding access to Source/Entity systems, records, or staff used to conduct research
Maintain a Continuous Improvement state of mind and helps to suggest and implement changes
Ensure all actions comply with all applicable Data Protection legislations
Assist team members and works as part of the team to ensure customers expectations are met
Must have reliable transportation, and be able to travel to assigned Source/Entity locations daily
Must maintain clean driving record, and have valid Philippine driver's license.
May assist with mentoring, training, and coaching of new team members within immediate team
May assist in ad hoc projects as and when required
Qualifications:
Associate or Bachelor's Degree or applicable working experience in a related field preferred.
High School Diploma required.
2 years of experience conducting Education records research, or previous work as a Runner/Messenger required
Ability to work in a fast paced, but very structured and fact-driven environment/team
Knowledge of word processing software (MS Word/Outlook)
Excellent written and verbal communication skills
Detail oriented
Knowledge within the background screening industry (familiarity with reading Verification Documents and Terminologies.)
Problem solving and troubleshooting
Must have own Motorcycle/Transportation
Must have a valid Philippine Driver's Licence
What do we offer:
- All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
