Reports Specialist

Responsibilities

• Correlation of data from NSA/SA Outages to Subscriber Tickets and Transactions
• Generation of reports from different Operations Groups for MBR Purposes
• Tracking and reporting of SLR Ticket Performance
• Reporting of Agent level data from Outsource Partners for purposes of monitoring productivity.

Qualifications

• Experience in platforms such as AVAYA, USP, Salesforce, Blue Pumpkin, IEX, eWFM or Genesys.
• Reports design, Creation and Analysis in BPO environment.
• Workforce supervisory experience for at least 1 year
• Experience using MS Access, Power BI, Python, R Studio, Tableau, Google Looker Studio or related reporting platforms.
• Can work 100% onsite.