Role Profile:
- Graduate of any 4 year course
- Has background and familiarization how contact services operations work
- With at least 3 year of experience as Reports Analyst Lead/Supervisor in BPO set up
- Experience with client facing/interactions.
- Presenting or Doing reports presented to Clients or Senior Management.
- Extensive knowledge in different KPI's
- Excellent oral and written communication skills at all levels of the organization
- Knowledge in Microsoft Office applications including Excel, PowerPoint and Word
- Must be proficient in Advance MS Excel and its functionalities and be able to work on other MS tools and VBA
- Knowledge in MS Access, SQL, and other BI Tools and database is a plus but not a requirement
- Can start ASAP
- Can work onsite (Ortigas, Pasig City)
- Earn up to 65k salary + HMO + Allowance
Role Function:
- Translate stakeholder requirements into reporting deliverables.
- Direct contact and data presentation to client
- Will serve as an Individual Contributor. People management experience is a plus but not required.
- Assist stakeholders with dashboard development and report generation.
- Work closely with management team to prioritize business and information needs.
- Act as key person to do check and balance on different reporting information.
- Provides analytics and performance recommendations based on generated values.
- Develop and implement data collection systems and other strategies to optimize statistical efficiency.
- Evaluates, recommend and implement different reporting methodology for Reporting Enhancements.
- Monitor process performance and improvements based on Operational Key Metrics.
- Data generation and processing for Daily, Weekly, Monthly and Quarterly Reporting Assignments.
- Delivers and accommodates ad hoc reports as necessary.
- Report template building and maintenance.
- Automate reports to reduce inefficiencies by designing macros
- Delivery of all designated reporting activities as detailed in Service Menu to agreed timelines and quality both internally and externally
- Template and tracker creation
- Data collation for reports
At Transcosmos, our mission is to leverage customer insights to always be client's most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.
Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.
Rewarding Career
We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.
Connected Team - We are ONE
We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.
Intrinsic Values and Culture
We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.
