[ REMOTE WORK | NEGOTIABLE SALARY] Billing and Collections Support

Job Description

• Take on a leadership role by formulating and executing strategic plans in line with company objectives

Set and ensure the reach of relevant team KPIs to help maintain excellent performance

• Develop and execute data-driven financial strategies for high client satisfaction and retention rate

Engage with clients via chat, email, and phone to facilitate timely monthly subscription renewal payments

• Follow up on pending payments and provide gentle reminders to clients

Collect proof of payments and accurately record transactions in the client database

• Assist in generating invoices and quotations based on client requests

Address client inquiries regarding accounts, payment history, subscriptions, availed package details, and other finance-related matters

• Prepare and distribute Statements of Account to clients monthly via email

Conduct regular calls to clients and maintain open lines of communication

• Collaborate with the finance team and other departments to ensure smooth operations and cascade necessary information as needed

Contribute to the upkeep and accuracy of the client database, financial transactions, payment trackers, etc.

• Participate in tracking and monitoring financial performance, KPIs, churn, competitor activity, and the like to identify strategic opportunities for financial and operational growth as well as client acquisition and retention

• Minimum Qualifications

Leadership experience in finance, accounting, business administration, payment collection, or related fields

• Strong communication and negotiation skills as well as the ability to handle client interactions effectively

Detail-oriented and proficient in maintaining accurate records

• Comfortable making calls and using various communication channels

Bonus if proficient in using Google Sheets, including formulas for automations

• Ability to multitask and manage deadlines effectively

Previous experience in customer service or finance roles is a plus

• Enthusiasm for contributing to a positive and collaborative work culture

Good analytical, critical, and strategic skills

• Great planning and problem-solving skills

• Note: Salary is negotiable

Job Type: Full-time

Pay: Php25,

• 00 - Php35,000.00 per month
  
  Benefits:
• Additional leave

Company Christmas gift

• Company events

Health insurance

• Opportunities for promotion

Paid training

• Pay raise

Promotion to permanent employee

• Work from home

Schedule:

• Day shift

Supplemental pay types:

• 13th month salary

Bonus pay

• Performance bonus

Application Deadline: 04/30/2024