Propensity for identifying issues proactively, using tools like Monitoring Dashboard, making decisions with incomplete information, and acting expediently
Actively monitor and diagnose remotely multiple systems across retail stores in ASIA region.
Provide technical support and training to customers
Collaborate with local field service team to attend on site if issues cannot be resolved remotely.
Document service activities and maintain accurate records
Ensure compliance with safety and quality standards
Stay updated with the latest industry trends and technologies
Interface with customers to resolve installation and service issues.
Troubleshoot issues together with customers across various stakeholders.
Provides site surveys, photos, and related documentation for sales/services as required.
Interfaces with other departments to maximize efficiencies, effectiveness and profitability of service contracts.
