Regional Trainer (Mindanao)

Company Description:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Job Summary:

The Regional Trainer is responsible for developing and delivering comprehensive training programs to ensure that Skyro products, policies, and procedures are thoroughly understood and consistently applied by all agents. This role plays a crucial part in maintaining high standards of product knowledge, compliance, and customer service across the organization.

Responsibilities:

• Design, develop, and deliver engaging training programs on Skyro products, policies, and procedures.
• Ensure training programs are effective, up-to-date, and aligned with business needs.
• Utilize a variety of training methods to cater to different learning styles.
• Conduct training sessions for agents across multiple regions.
• Evaluate the effectiveness of training programs and make adjustments as needed.
• Collaborate with subject matter experts to ensure training content accuracy.
• Stay current on industry trends and best practices in training and development.
• Provide ongoing coaching and mentorship to new agents.
• Maintain detailed training records and reports.

Qualifications and Requirements:

• Degree in a relevant field (e.g., Business Administration, Finance, Education, Psychology) or equivalent experience.
• Minimum of 1-3 years of experience in training or a related field, preferably within the lending or financial services industry.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in using various training delivery methods, including virtual platforms.
• Attention to detail and ability to work with cross-functional and multinational teams.
• Adaptability and ability to thrive in a dynamic and fast-paced environment (Startup)
• Proficiency in English, Tagalog, and local dialects (both written and spoken)