Regional Performance, Communications, and Innovations Officer

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Communications - 60%
  • Develop and execute strategic communication plans for the FCDO account.
  • Analyse communication effectiveness and make data-driven improvements.
  • Design and implement effective communication strategies based on customer feedback and JLL best practices (We Care program).
  • Lead training sessions on advanced communication models and techniques.
  • Influence stakeholders to adopt new communication strategies.
  • Evaluate and report on the impact of communication initiatives on overall account performance.

• Innovation & Best Practice - 20%
  • Develop and implement the FCDO Account Innovation Action Plan.
  • Lead monthly innovations forum to discuss, evaluate, and prioritize new ideas and best practices.
  • Analyse innovation trends and make data-driven recommendations for implementation.
  • Influence senior management to adopt and support innovative initiatives.
  • Collaborate with FCDO Europe and other accounts to benchmark and adapt best practices.

• Performance Analysis & Improvement - 20%
  • Conduct in-depth analysis of account performance metrics and identify areas for improvement.
  • Prepare progress reports and performance reviews for senior management.
  • Lead monthly review sessions on compliments and complaints, including root cause analysis and action planning.
  • Develop and maintain the Performance Governance tracker, using it to drive strategic decisions.
  • Influence cross-functional teams to implement performance improvement initiatives.

The Communications and Innovation Officer will demonstrate the following competencies:

• Strong strategic thinking and decision-making abilities.
• Advanced analytical skills with the ability to translate data into actionable insights.
• Excellent written and verbal communication abilities, including the capacity to influence at all levels.
• Proven experience in fostering innovation and leading change management initiatives.
• Ability to work effectively in and lead cross-functional teams.
• Strong problem-solving skills with a focus on data-driven solutions.
• Adaptability and resilience in the face of challenges.
• Experience in designing, conducting, and scaling successful pilot projects.
• In-depth understanding of effective communication models and their strategic application.
• Ability to manage expectations, build trust, and influence stakeholders at all levels.

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you maycontact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.