- Communications 60%
- Develop and execute strategic communication plans for the FCDO account.
- Analyse communication effectiveness and make data-driven improvements.
- Design and implement effective communication strategies based on customer feedback and JLL best practices (We Care program).
- Lead training sessions on advanced communication models and techniques.
- Influence stakeholders to adopt new communication strategies.
- Evaluate and report on the impact of communication initiatives on overall account performance.
- Innovation & Best Practice 20%
- Develop and implement the FCDO Account Innovation Action Plan.
- Lead monthly innovations forum to discuss, evaluate, and prioritize new ideas and best practices.
- Analyse innovation trends and make data-driven recommendations for implementation.
- Influence senior management to adopt and support innovative initiatives.
- Collaborate with FCDO Europe and other accounts to benchmark and adapt best practices.
- Performance Analysis & Improvement 20%
- Conduct in-depth analysis of account performance metrics and identify areas for improvement.
- Prepare progress reports and performance reviews for senior management.
- Lead monthly review sessions on compliments and complaints, including root cause analysis and action planning.
- Develop and maintain the Performance Governance tracker, using it to drive strategic decisions.
- Influence cross-functional teams to implement performance improvement initiatives.
The Communications and Innovation Officer will demonstrate the following competencies:
- Strong strategic thinking and decision-making abilities.
- Advanced analytical skills with the ability to translate data into actionable insights.
- Excellent written and verbal communication abilities, including the capacity to influence at all levels.
- Proven experience in fostering innovation and leading change management initiatives.
- Ability to work effectively in and lead cross-functional teams.
- Strong problem-solving skills with a focus on data-driven solutions.
- Adaptability and resilience in the face of challenges.
- Experience in designing, conducting, and scaling successful pilot projects.
- In-depth understanding of effective communication models and their strategic application.
- Ability to manage expectations, build trust, and influence stakeholders at all levels.
