Job Description
Main Duties & Responsibilities:
- Monitor functional team members including the Shift In-Charge
- Coordinate and supervise Outbound warehouse activities on a daily basis
- Ensure that all outgoing parcels are loaded in good quality and are properly accounted in the system
- Work closely with the Middle and Last Mile team for aligned and timely dispatch of parcels and proper allocation of linehaul trucks
- Manage scheduling of shifting personnel, prepare performance evaluation and conduct coaching session on a regular basis
- Analyze and coordinate with Manpower Management team for proper allocation of agency personnel
- Manage day to day escalations and provide solutions for operational issues
- Management of Functional process
- Support and encourage the team members to put in their best
- Expected to possess in-depth knowledge of all sortpack and outbound procedures and know how to use tools and other equipment
- Ensure shipments and inventory transactions accuracy
- Supervise and coordinate unloading of inbound shipments, sorting and dispatch of parcels
- Orderly stacking of product
- Ensure parcels are processed accurately, timely and free of damage
- Understands that quality is never to be compromised
- Ensure that all team members wear protective gear during execution and monitor all team mates to ensure adherence to instructions
- Ensure Good Manufacturing Practice (GMP) will be applied
- Reporting
- Provide reports to Mega FM Site Lead when requested
- Produce internal performance reporting in order that throughput, quality and trends can be monitored and assessed
- KPI Tracker to be updated and do the reporting during Weekly Operations Review
- Health and Safety
- Ensure compliance to all Health and Safety legislation / guidelines for self and staff at all times
- Carry out internal health and safety audits as and when requested
- Ensure Good Housekeeping (GHK)standards are maintained at all times
- Carry out investigations into any accidents or near-miss incidents
- Communication
- Conduct regular meetings to the Functional Team on operational targets and achievements
- Escalate issues to senior management within an appropriate time frame
- Provide warehouse management with end of day / shift handover information
- Good communications skills with other group
- Any other duties as and when identified
- Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Requirements
Qualifications:
- Graduate of any Bachelor's Degree
- Preferably has 2-5 years of experience in E-commerce, Logistics and Warehousing
- Has supervisory experience, both for direct and agency employees
- Keen with details and has background in process improvement
- Knowledgeable with MS and Google Applications
