Regional Business Process Analyst - PH

The Business Process Analyst is responsible for analyzing, designing and optimizing business processes, in the marekets, across the following areas; Receiving, Replenishment, Picking, Packing, Dispatch, Delivery, Returns, Inventory Management, OTIF, and Systems. The incumbent will collaborate closely with the regional and market operations teams, other enabling functions such as QA, Finance, HR and Enterprise Technology in order to understand business requirements, identify process gaps and recommend digital solutions to streamline operations, enable continuous improvement and drive operational excellence.

RESPONSIBILITIES

1. Process Analysis Evaluate current business processes/practices across the markets through data gathering and analysis, interviews and actual observations to identify inefficiencies , bottlenecks and areas for improvement particularly those that can be addressed by digital solutions.

2. Requirement Gathering Collaborate with the regional and market teams as well as key stakeholders including clients, customers and industry partners to understand and document their needs and to translate these into actionable digital solutions initiatives.

3. Process Design Develop and design optimal business processes using industry best practices to enhance user experience, deliver innovative solutions that will enhance efficiency, reduce cost, improve quality and service.

4. Documentation Create detailed process documentation , including business process mapping, workflows, policies, standard operating procedures, work instructions and guidelines consistent with the ZP Quality Management standards, to ensure clarity and consistency in interpretation and applications across the different markets and functions.

5. Technology Integration Work closely with the Enterprise Technology Teams, external service providers and suppliers to identify digital technology solutions and automation opportunities that support process optimization and digital transformation.

6. Quality Assurance & Systems Testing Ensure technology solutions align with user defined needs and requirements by conducting systems integration and user acceptance testing (UAT) together with the different markets and stakeholders.

7. Change Management Facilitate change management activities by communicating process and systems changes, providing training and supporting markets and stakeholders in adopting new processes and technologies.

8. Performance Monitoring Establish key performance indicators (KPIs) and metrics to monitor progress of process and systems improvement projects, track closure of open issues and tasks, adherence to deadlines and deliverables as well as expected outcomes.

RELEVANT EXPERIENCE:

• At least 5 years of experience in business process analysis and design.
• Strong analytical skills with ability to make sound data driven decisions and recommendations.
• Excellent communications skills with the ability to collaborate with various organizational levels and stakeholders.
• Able to work independently with minimal supervision and guidance.

EDUCATION

• Bachelor's degree in Business Administration, Information Systems or related fields
• Master's degree, advanced certifications preferred

External Stakeholders

• Industry Knowledge: Stays up-to-date with industry trends, market dynamics, and competitor activity to identify data-driven business opportunities. Applies this knowledge to develop insights and recommendations that drive business outcomes.
• Customer Focus: Understands customer needs and preferences and uses data analysis to improve customer experience and satisfaction. Collaborates with cross-functional teams to develop data-driven solutions that meet customer needs.
• Regulatory Compliance: Ensures that data analysis processes and findings comply with relevant regulatory requirements. Develops and maintains documentation to support compliance with data privacy, security, and other regulatory standards.

Internal Stakeholders

• Data Management: Demonstrates proficiency in managing and maintaining data quality, accuracy, and security. Develops and implements data management policies and procedures that comply with regulatory requirements.
• Process Improvement: Identifies process improvement opportunities and implements solutions to streamline data analysis processes. Works with cross-functional teams to optimize data collection, processing, and reporting.
• Project Management: Manages data analysis projects from start to finish, ensuring timely delivery of high-quality results. Develops project plans, monitors progress, and communicates with stakeholders throughout the project lifecycle.