Recruitment and Admin Associate

About VIPTutors

VIPTutors was launched in 2019 out of City Launch Lab in London with the mission to empower the education industry by providing education firms with an online platform for on-demand tutor sourcing and collaboration tools. Education organisations can use VIPTutors to launch new courses, save costs and improve student satisfaction with best-in-class tutors.

VIPTutors has been helping students in Asia since

• Our tutor community grew to over 1,600+ tutors from Harvard, Yale, Princeton, Stanford, MIT, Oxford and Cambridge, strengthened its onsite China sales team and consultants team and remote workforce in the Philippines to 40+ associates. We have expanded our operation to China with the establishment of 2 offices in Beijing and Chengdu in 2020 and 2021 respectively. Our client base has grown to include some of the largest Chinese education firms such as New Oriental Education (NYSE: EDU). We're now actively expanding our platform globally to bring the benefits of the VIPTutors platform to education organisations around the world.
  
• Job Title : Community Support Associate (core tutor and client support)

• Deliverables:

• Tutor Support

Source, interview, and onboard international tutors per month

• Assist tutors with any inquiries and concerns

Run check-in conversations with tutors

• Gather Trustpilot reviews per month

Audit tutor profiles on the website

• Client Support

Manage client contact and correspondence

• Process client orders/bookings end to end

Manage and resolve any emerging issues around client orders/bookings

• Ensure that all stages of booking happen seamlessly; from booking requests, to booking confirmation, monitoring online bookings via zoom, validating bookings, securing feedback and processing tutor payment

Audit invoice and other tutor payment records for assigned case group

• Encourage clients to secure more orders/bookings, as needed

• Job Requirements:

Minimum 1 year of experience in tech or startup companies, an advantage

• Experience in recruitment an advantage

Proven ability to manage multiple priorities/projects

• Strong commitment to company values and operating principles

Recent graduate of any 4-year course preferably Communications/Business related

• With stable high-speed internet connection

Own reliable laptop/computer capable of running multiple applications at the same time

• Terms & Conditions

Payment: up to 26k starting offer per month depending on experience and qualifications

• Rewards after 3 months : paid offline days

Work Hours: Shifting/rotating schedule 6am-3pm , 11am-8pm, 6pm-3am ; weekday off

• Contract length & type: one (1) year renewable overseas contract, independent contractor

Job Type: Full-time

Pay: Php22,000.00 - Php26,000.00 per month

Benefits:

• Paid training

Pay raise

• Work from home

Schedule:

• 10 hour shift

Late shift

• Night shift

Supplemental Pay:

• Overtime pay

Application Question(s):

• What is your salary expectations

Are you okay with the Work Hours (Manila time): Shifting/rotating schedule 6am-3pm , 11am-8pm, 6pm-3am ; weekday off

• If you pass the screening, can you start on August 5th

Experience:

• Recruiting: 1 year (Preferred)

Project management: 1 year (Preferred)