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Rue Bourbon

Receptionist- RUE BOURBON WITH PLEASING PERSONALITY

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

Operational Responsibilities:

Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience

Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service

Deal with guest requests to ensure a comfortable and pleasant stay.

Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible

Administer all routes of reservations to ensure that room bookings are made and recorded accurately

Ensure that all reservations and cancellations are processed efficiently

Maintains waiting list and coordinates seating when on a waiting list

Report any maintenance, breakage or cleanliness problems to the Restaurant Manager

Undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required

Open the door for each guest, greet him or her upon entering and assist guests when on a waiting list

Escort guests, as soon as possible, to appropriate table and informs guests of their names

Presents open menus to guests and offers assistance if necessary

Serve guests and creates a warm and fun atmosphere for both guests and employees

Answer questions about food and drinks including their ingredients, preparation and accompanying items

Communicate additional meal requirements, allergies, dietary needs and special requests

Take drink order at guest greeting, delivers beverages and offers appetizers

Takes entire order and repeats order to guests for clarification

Merchandise menu items, such as appetizers, entrees, beverages and desserts

Attend to guests needs when delivering food and checks back to ensure guest satisfaction

Observe guests to respond to any additional needs

Maintain table appearance by pre-bussing, checking drink levels, changing ashtrays, removing clutter and providing extra napkins if necessary

Total bill and present check upon removal of last plate or upon request

Notify Restaurant Manager if any guest that is perceived to be unhappy

Bid farewell to guests as they leave

Ensure everything was satisfactory and invite guests to return

Ensure all menu boards are clean

Performs shift change and/or closing duties

Answers telephone within two rings and transfers calls or answers questions accordingly

Know by heart and follow the company's standard operation procedures

Keep the Restaurant Supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken

Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position

Maintain a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency/effectiveness

At all times provides a favorable image of Rue Bourbon aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor

Job Type: Full-time

Pay: Php18,
  • 00 - Php22,000.00 per month

    Benefits:
  • Paid training
Schedule:
  • 8 hour shift
Supplemental pay types:
  • 13th month salary


Experience:

* Receptionist: 1 year (Preferred)

More Info

Industry:Other

Function:Hospitality

Job Type:Permanent Job

Skills Required

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Date Posted: 25/10/2024

Job ID: 98053177

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