Main responsibilities:- Manage the call volume, daily attendance and program break schedules
Assist with creation if metrics and targets for services- Work closely with the operations team to analyze and help improve their delivery processes
Generate ideas for process and service improvement planning
- Produce daily, weekly and monthly internal reports
Use trends and reports to forecast requirements- Assist with projects and other duties as requested or assigned
- Skills and qualifications:
- Demonstrate sound work ethic
Must have advanced level Microsoft Excel skills Including advanced formulas, also Word and Email Experience with Aspect, IEX, or others wfm tool (desire)
- Ability to create reports in Excel and forecast results
Attention to detail and high level of accuracy- Ability to multitask, focus and complete reports for extended periods of time
Previous call center experience required
- Previous Work Force Management experience is considered an asset
Job Type: Full-time
Pay: Php30,
- 00 - Php35,000.00 per month
Schedule: - 8 hour shift
* Shift system
