Train, support and mentor associates on required skills per client request
Assist the Corporate Trainer with tasks and responsibilities
Set a timeline or training calendar cycle, which promotes increased operational efficiency
Carry out strict process compliance on all levels within the team
Update and review training plans that adapt to business needs
Participate and contribute on weekly, biweekly and monthly business review meetings
Administer Learning and Performance Needs Analysis on current employees
Conduct and develop effective training techniques or methods for new hires and existing associates
Identify and provide essential information for the trainees development and needs
Develop and update training curriculum through coming up with the best resolutions and applying it accordingly
Ensure high customer satisfaction through conducting NPS surveys at a defined frequency
Plan and provide training support and development plans for associates
To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts
Facilitate or manage soft skills training such as for voice and customer experience
Job Type: Full-time
