Summary
Primary responsibility is to support the Velocity Invoice Processing service by performing general duties including but not limited to Quality Control alert resolution, data entry into VES invoice processing system, generating client reports, resolving client inquiries, and assisting with new client implementations. Today, utility management invoice process solution triggers twenty-three (23) quality control check points and this role is required to be able to resolve such trigger points as this has direct client impact.
Primary Responsibilities
- Resolves within specified time required of twenty-three different QC trigger alert types that impacts customer financial performance
- Ensures work in QC is coordinated externally to clients and vendors or internally to interrelated department such as client success, financial account management, and other sections of operations in utility management
- Handles client escalations tied to QC
- Review data inputs for accuracy/completeness
- Maintain and update Vendor accounts as needed
- Key invoices into invoice processing application (VES) daily
- Research and answer client questions
- Assist Invoice Processor with the resolution of client issues/inquiries
- Assist with VES set up for new Invoice Processing clients
- Train new employees
Required Knowledge/Skills/Abilities
- Minimum 1 year experience in the Velocity Invoice Processing Department or billing or financial service role as technical function highly preferred
- High school diploma or equivalent required; some college level accounting preferred
- Minimum 1 year experience in General Accounting functions (including Accounts Payable) required; knowledge of basic financial reporting operations highly preferred
- General understanding of spreadsheets & database applications preferred
- Excellent customer service skills and telephone etiquette required
- Multi-family experience highly preferred
- Strong organizational ability; must be able to handle multiple tasks simultaneously
- Detail orientated
- Proficient knowledge of MS Word and Excel required; general offices skills such as data processing, filing, emailing, and faxing
- Excellent language and communication skills (written and verbal)
- Must be able to work well with individuals at all levels in and out of the organization
- Ability to appropriately manage confidential information is extremely important
- Excellent problem-solving skills
- Able to learn new processes and tools in a fast-paced environment
- Overtime may be required in order to meet deadlines
