Duties & Responsibilities
Customer Relationship Management
- Prepare monthly and ad hoc client reports (liaise with PMPs for information and photos)
- Provide QC Audit or other related reports to client on a timely manner (using IAuditor apps)
- Assist in the resolution of customer complaints related to service quality.
- Maintaining good relationships with clients
- Upselling the Companys services where necessary by giving recommendations to client.
Day to Day Operations Management
- Review the Service Report, ensure that Service Report are properly filled in (i.e. pest activity, housekeeping, structural defect using based on report requirements.
- Work closely with Operations to ensure the quality services can be improved, and costs reduced
- Communicating with internal teams to ensure smooth transitions between departments
- Collaborate with senior quality control personnel to address and resolve issues identified during inspections.
- Keep track and report PMP behavior via Scorecard.
- Manage pesticide usage and rotation table, ensuring the correct pesticides are used with appropriate dilution.
- Collect feedback for chemical quality surveys.
- Keep check of fuel consumption and wear and tear logbook of each vehicle
- Ensure all vehicle maintenance plans are up to date and executed.
- Organise routine vehicle inspections for correct health and safety protocols and being kept neat and tidy.
- Prepare monthly reports on fuel consumption, inventory and vehicles
- Assist with ad hoc tasks assigned by the Head of Operations and/or Operations Executives
Skills Requirements
- Bachelor degree in science, engineering or environment
- Experience in quality control preferably in pest control or related industry
- Knowledge of international quality control standards / methodologies i.e. ISO
- Experience with preparing risk assessments, workplace health and safety
- Excellent verbal and written communication skills
- Experience in preparing customer reports
- The ability to maintain calm under pressure.
- Efficiency and organizational skills
- Proficient in MS Office.
- Minimum 3 years experience in the relevant field.
