Functional Overview:The QA Supervisor will oversee the comprehensive Quality Assurance processes within the organization, ensuring adherence to established QA guidelines. This role involves evaluating the effectiveness of these guidelines, supervising the Quality Assurance team, and aligning processes with the company's strategic objectives. Additionally, the QA Supervisor will collaborate with the team to identify potential risks, make informed decisions, and implement necessary changes to mitigate these risks and enhance preventive measures. The LOB specializes in the dating account and the QA Supervisor must be customer-oriented and engaging to effectively target improvements and deliver high-impact quality assurance in process management.
- Duties and Responsibilities:
Oversee Quality Assurance Processes: Manage and ensure adherence to all QA procedures, standards, and protocols within the organization.
- Develop and Implement QA Guidelines: Create, review, and update QA guidelines to ensure they meet industry standards and align with organizational goals.
Supervise QA Team:
Lead and mentor the QA team, providing guidance and support to ensure high performance and professional development.Monitor Quality Metrics:
Track and analyze key quality metrics to assess the effectiveness of QA processes and make data-driven decisions.Conduct Audits and Inspections: Perform regular audits and inspections of processes and products to ensure compliance with quality standards.
- Identify and Address Risks: Proactively identify potential quality risks and implement corrective and preventive measures to mitigate them.
Collaborate with Other Departments:
Work closely with other departments such as production, engineering, and R&D to resolve quality issues and improve processes.Training and Development:
Provide training and development opportunities for QA team members to keep them updated with the latest industry practices and technologies.Report on Quality Performance: Prepare and present reports on quality performance, including findings from audits, inspections, and customer feedback.
- Implement Continuous Improvement: Drive continuous improvement initiatives by analyzing quality data, identifying trends, and recommending process enhancements.
Ensure Compliance:
Ensure that all QA activities comply with relevant regulations, standards, and industry best practices.Customer Interaction:
Address customer complaints related to product quality and work on solutions to improve customer satisfaction.Resource Management: Manage resources effectively, including budgeting for QA activities and ensuring that the team has the necessary tools and equipment.
- Strategic Planning: Contribute to strategic planning efforts by providing insights on quality trends and recommending strategies for improvement.
BPO Industry Knowledge- Quality Assurance Knowledge
Excellent organizational skills and attention to detail Analytical & Problem-solving skills
- Excellent communication and interpersonal skills
Strong leadership skills with the ability to coach and develop a high-performing QA team- Proficiency in Google Docs, Google Sheets, Google Slides or their MS counterparts are essential
Flexible in approach to work, self-driven, responsible, organized and a team player
Bachelor's degree in any 4-year course
- Proven experience (usually 5 years) in Quality Assurance, with experience in a leadership role
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Competitive Salary Package- All social guarantees and benefits as per the labor law
HMO Upon Hire (up to Php120,000 coverage)
Yearly leave monetization Full-time Onsite in McKinley Hill, Taguig
Job Type: Full-time
Pay: Php50,
- 00 - Php60,000.00 per month
Application Deadline: 08/30/2024
